Senior Client Manager

How You'll Make An Impact

Own an assigned group of accounts and help make sure each client gets steady, high quality support.
Build trusted relationships with clients and their day to day contacts, stay close to the renewal process, and work with the production team to help shape the right solution for each account.
Help secure existing business and look for new service and coverage opportunities that fit client needs.
As you manage complex accounts and keep an eye on service, margin, and revenue targets, you’ll help create a smooth client experience and strengthen long term relationships.

About You

• Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  1+ years supervisory experience.
  Appropriate licensing as required.
• PREFERRED: Previous insurance knowledge and experience managing client relationships.
  Solid financial acumen.

Behaviors

• Ability to manage a portfolio of client accounts and keep work organized.
  Ability to explain renewal options and coverage choices in simple terms.
  Ability to spot opportunities to support retention and add new lines of coverage when they make sense for the client.
  Ability to balance service goals, revenue targets, and day to day account needs.
  Proficient in using technology as a tool to maximize productivity and quality.
  Strong written and verbal communication skills.
  Comfortably engages others in consultative discussion.
  Effectively manages/balances multiple and sometimes competing priorities.
  Works in a self-directed manner.

Compensation And Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About Gallagher

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Equal Opportunity Employer

At Gallagher, we are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law. We are proud to be an equal opportunity employer.