Senior National Accounts Specialist - Multi Family (Dallas, Texas, United States, 75217)

Duties And Responsibilities Of The Position

• Primary contact for Multifamily National Account contractor customers to provide overall day-to-day support.
• Manage timing of container direct deliveries to customer AND jobsite for LVF to deliver in phases as customer needs.
• Manage timing of Truckload direct deliveries to customer AND jobsite for Tile and Sundries to deliver in phases as customer needs.
• Understand and anticipate the needs of Multi-Family national accounts, providing solutions to drive customer satisfaction.
• Work cross-functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the subject matter expert for assigned National Accounts to resolve issues including delivery discrepancies, delinquencies, inventory issues, etc.
• Work with the National Account sales team to improve strategy for account expectations, specifications, pricing, inventory availability, etc.
• Proactively monitor and assess accounts for program and process improvement opportunities.
• Prepare and analyze sales, inventory, pricing, and account reports, and provide recommendations to leadership to drive informed account decisions.
• Aid in preparing sales presentations used by National Accounts sales teams.
• Maintain, update, and improve system functionality to ensure up-to-date customer information.

Required Experience And Education

• Bachelor’s degree in a related field preferred.
• 4-6 years’ relevant experience OR equivalent combination of education with Multi-Family experience.
• In-store Sales Service Center operations and SSC store systems proficiency required.
• Experience in SAP preferred.
• Experience in Multi-Family sales support and working relationships with current Multi-Family customers is highly preferred.

Competencies

• Requires in-depth conceptual and practical knowledge in one's own job discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, a team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information

• The ability to lift 50 pounds regularly.
• We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
• Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
• Active military, transitioning service members and veterans are strongly encouraged to apply.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.