Senior National Accounts Specialist - Multi Family

About the role

Join the largest manufacturer of tile and natural stone in the United States as a Sr National Accounts Specialist at Dal-Tile, a subsidiary of Mohawk Industries. This role serves as a National Accounts Multi-Family subject matter expert, facilitating and supporting customer relations, projects, and other initiatives within the National Accounts sales function. You will partner with the National Account sales team to drive business relationships and improve the company’s position with key accounts.

Responsibilities

• Primary contact for Multifamily National Account contractor customers, managing day-to-day operations for a nationally approved contractor list.
• Manage timing of container direct deliveries to customer and jobsite for LVF, delivering in phases to meet customer needs and drive satisfaction.
• Manage timing of truckload direct deliveries to customer and jobsite for Tile and Sundries, delivering in phases to meet customer needs and drive satisfaction.
• Understand and anticipate the needs of Multi-Family national accounts, providing solutions to enhance customer satisfaction.
• Work cross-functionally with internal teams such as Supply Chain, Inventory Management, and Credit as the subject matter expert for assigned National Accounts to resolve issues including delivery discrepancies, delinquencies, and inventory issues.
• Collaborate with the National Account sales team to improve strategy for account expectations, specifications, pricing, and inventory availability.
• Develop and implement strategic plans for the National Accounts function in partnership with the sales team.
• Proactively monitor and assess accounts for program and process improvement opportunities.
• Prepare and analyze sales, inventory, pricing, and account reports, providing recommendations to leadership for informed decision-making.
• Assist with preparing sales presentations used by National Accounts sales teams.
• Maintain, update, and improve system functionality to ensure up-to-date customer information.
• Perform other duties as needed.

Requirements

• Bachelor’s degree in a related field preferred.
• 4-6 years’ relevant experience OR equivalent combination of education with Multi-Family experience.
• In-store Sales Service Center operations and SSC store systems proficiency required.
• Experience in SAP preferred.
• Experience in Multi-Family sales support and working relationships with current Multi-Family customers is highly preferred.

Skills

• In-depth conceptual and practical knowledge in one's own job discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, and a team player.
• Able to handle multiple projects simultaneously.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
• Ability to lift 50 pounds regularly.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Company Match on 401k.
• Employee Purchase Discount.
• Tuition Reimbursement.