Senior National Account Manager

About the role

The Senior National Account Manager, Dollar General plays a critical role in driving profitable growth and strengthening one of our most strategic retail partnerships.

Responsibilities

• Develop and execute comprehensive customer business plans aligned with BIC's strategic objectives and Dollar General's growth priorities.
• Own the overall customer relationship and serve as the primary point of contact for key Dollar General decision-makers.
• Build and maintain strong partnerships with merchants, category managers, replenishment teams, and other customer stakeholders.
• Identify growth opportunities through assortment expansion, category insights, promotional strategies, and distribution gains.
• Meet or exceed annual sales, profit, market share, and distribution objectives.
• Forecast sales volume and customer demand in partnership with Sales Leadership and Supply Chain teams.
• Manage customer investments, including BDF/MDF funding, to maximize return on investment while adhering to company policies and budgets.
• Analyze business performance, identify risks and opportunities, and develop action plans to drive results.
• Lead annual business planning and customer line review processes.
• Develop and deliver compelling presentations supported by consumer, category, and marketplace insights.
• Negotiate pricing, promotional programs, assortment decisions, shelving opportunities, and customer agreements that support both customer and company objectives.
• Ensure excellence across all merchandising fundamentals, including distribution, pricing, shelf placement, and promotional execution.
• Partner closely with Marketing, Supply Chain, Demand Planning, Customer Service, Finance, Category Management, Logistics, and Merchandising teams to deliver customer commitments.
• Communicate customer needs, marketplace dynamics, competitive activity, and emerging opportunities across the organization.
• Lead internal and external teams to solve business challenges and execute growth initiatives.
• Work collaboratively with Supply and Demand Planning teams to ensure forecast accuracy and inventory availability.

Requirements

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• 7-9 years of progressive sales experience within the consumer packaged goods (CPG) industry.
• Demonstrated success managing large national retail accounts and achieving sales growth objectives.
• Strong understanding of retail sales, category management, forecasting, replenishment, order management, and supply chain processes.
• Proven experience developing and executing customer business plans and sales strategies.
• Strong analytical, financial, and problem-solving capabilities.
• Excellent presentation, communication, and negotiation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.

Qualifications

• Direct experience managing the Dollar General account is a nice to have.
• Experience working with large-scale discount, grocery, mass, or retail channel customers.
• Knowledge of category management tools, syndicated data, and shopper insights.
• Experience leading complex customer negotiations and strategic business planning processes.

Skills

• Customer-focused mindset with a passion for building relationships and driving growth.
• Competitive drive balanced with strong collaboration and teamwork.
• High degree of ownership, accountability, and business acumen.
• Ability to navigate ambiguity and adapt to changing business priorities.
• Proven track record of delivering results and demonstrating upward career progression.

Benefits

This role is remote and based from a home office. The position requires regular travel to customer meetings, business reviews, internal planning sessions, and industry events. Approximately 30-40% travel is required. Frequent travel to the Nashville, Tennessee area is expected to support the Dollar General business.

Pay

Compensation is commensurate with experience.

Schedule

The role is full-time and remote.