Senior Murex Production Support Engineer – Eq...

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs, we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications, and more.

About the role

We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents. The ideal candidate will bring strong technical troubleshooting skills, hands-on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.

Responsibilities

• Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces
• Own incident triage, impact assessment, root cause analysis, and follow-up remediation
• Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively
• Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays
• Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes
• Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks
• Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents
• Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Requirements

• Strong hands-on experience supporting Murex MX.3 in a production environment
• Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
• Experience with market data components such as MDCS, RTBS, MDRS, and MDIT
• Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills
• Scripting experience in Python and/or Unix shell
• Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting
• SQL knowledge across Sybase, SQL Server, or Oracle
• Understanding of Equity Derivatives products and Greeks
• Strong communication, analytical, and stakeholder management skills
• Overall 10+ years of IT experience
• 5+ years of Front Office Trading Technology support experience
• 3+ years of Murex MX.3 support experience preferred
• Ability to work effectively in a high-pressure production support environment
• Automation mindset and continuous improvement focus

Skills

• Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, or ITRS (preferred but not required)
• Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M (preferred but not required)
• Experience with Incident, Problem, and Change Management tools such as ServiceNow (preferred but not required)

Pay

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York, NY is $135k - $155k/year.

Benefits

• A highly competitive compensation and benefits package
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & paternity leave plans
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions, and insurance firms
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad