Senior Mortgage Loan Specialist

Duties

• Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process via phone, digital delivery, email, and chat.
• Independently assess and underwrite real estate loan applications including but not limited to applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk with the ability/authority to extend credit or deny for real estate loan products within assigned tiered approval lending limits.
• Communicate approval or denial decisions to members in a clear and professional manner.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance as needed.
• Seek guidance for complex lending situations and approval authority from a District MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
• Assist membership with servicing of existing mortgage and home equity loans.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term, and market conditions.
• Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Educate members on available services and make referrals for other Credit Union products and services based on their needs.
• Ensure well documented, easy to review loan application history notes within the Loan Origination System.
• Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
• Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
• Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice.
• Work with lending contact center to provide assistance with mortgage lending calls when needed.
• Consumer unsecured lending as assigned.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks as assigned by management.

  Requirements

  • Must have high school diploma or GED equivalent.
  • Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • All of the modules at the Assoc. MLS and MLS levels must have been completed prior to appointment to Sr. MLS:
  • Checking Accounts
  • Member Eligibility
  • Money Market Share Accounts
  • SECU Policies Overview
  • Share Accounts
  • Lending Overview
  • NCUA Coverage
  • Cooperative Principles
  • Online Services
  • We Are SECU!
  • SECU’s Member-Facing Websites
  • Branch Security Measures
  • Account Titling & Designations
  • Funds Transfer
  • Member Identification
  • MARGO Platform
  • Account and Profile Maintenance
  • Advances
  • Safe Deposit Boxes
  • Wires
  • Credit Cards
  • Estate Basics
  • Financial Advisory Services (FAS) Overview
  • Life Stages & Events
  • Has demonstrated proficiency in all aspects of the Associate MLS and MLS roles.
  • Minimum of 5 years’ mortgage lending experience strongly preferred.
  • Minimum tier 3 lending limits.
  • Demonstrated proficiency at current lending approval authority.
  • Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written.
  • Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
  • Must have strong networking and relationship development skills.
  • Makes lending decisions consistent with SECU loan policies.
  • Has or is eligible to be registered as an active MLO with the NMLS.
  • Must be organized and meticulous.
  • Must be willing to engage in ongoing training and professional development.
  • Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
  • Completes all required quarterly training courses & other training assigned by management.
  • Consistently demonstrates SECU’s Core Values.
  • Recommendation of VP/SVP and RELO VP/SVP required for advancement to this level.
  • Must be able to speak and write English fluently.
  • Understand and be dedicated to the Credit Union philosophy and work ethic.
  • Must adhere to the work schedule and attendance policies established by the Credit Union.
  • Completes the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.

  Job Environment

  • Office setting with physical proximity to other employees and members.
  • Some background noise from other employees, copy machine, and telephone.
  • Some local travel may be required.

  Physical Demands

  • Must be able to comprehend and carry out job requirements.
  • Job requires a substantial amount of sitting and computer usage.
  • Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
  • Use hands and fingers to press telephone keypad and lift telephone receiver.
  • Answer and operate a telephone.
  • Lift up15 lbs.

  Disclaimer

  State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.