Senior Member of Technical Staff

Responsibilities

• Delivers end-to-end features spanning application services and Oracle Database data models (including star/snowflake patterns).
• Diagnoses and improves query and API performance affecting user experience and service-level agreements.
• Introduces controlled experiments (A/B tests) with clear success metrics and data collection plans.
• Designs existing and new services.
• Develops new software features and enhancements following design specifications and develops documents to clarify software design and code.
• Leads code reviews in designated areas to help drive improvements.
• Conducts debugging and troubleshooting to identify and fix moderately complex software issues.
• Develops fixes for identified issues.
• Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
• Exercises judgment and discretion to conduct performance profiling and optimization of coding.
• Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
• Implements moderately complex API versioning, lifecycle, and interoperability strategies.
• Designs and develops software, systems, and services aligned to pre-defined system architecture.
• Develops working knowledge of software architecture decisions and best practices.
• Collaborates with team leads to review work to ensure alignment with software architecture.
• Implements moderately complex performance optimization and scalability strategies in software design.
• Collaborates within and beyond immediate team to understand customer issues and align solutions.
• Provides technical guidance and support to customers regarding customer-reported issues, independently.
• Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
• Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
• Implements customer issue and/or defect handling and training processes, independently.
• Collaborates across teams to align on expectations and achieve shared objectives.
• Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
• Identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
• Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.
• Contributes to knowledge sharing and best practices.
• Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
• Solicits input from team members on alternative approaches and methods for improving work.

Qualifications

• Collaborates with the team to establish and follow development practices and coding standards.
• Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
• Keeps up-to-date with industry best practices and applies them to software development processes.
• Implements secure coding practices to prevent security vulnerabilities.
• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Monitors timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
• Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
• Manages work independently, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
• Applies secure coding practices to prevent security vulnerabilities.
• Implements moderately complex performance optimization and scalability strategies in software design.
• Implements customer issue and/or defect handling and training processes, independently.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.
• Implements fixes for identified issues.