Senior Medical Secretary - Outpatient Ortho - Patchogue

About the role

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center dedicated to providing sophisticated diagnostic and therapeutic care across multiple specialties. As a major regional healthcare resource, we offer a wide range of inpatient and outpatient services. We are committed to fostering an inclusive environment where our diverse talent thrives.

Responsibilities

• Schedules appointments for visits, treatments, and surgical procedures, reviews appointment confirmations, and manages waitlists.
• Communicates with patients about upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed, answers calls, takes messages, and handles faxes and mail.
• Prepares standard letters and forms as needed, performs other duties as needed.
• Administers surgeries in EPIC, prepares the daily schedule, and manages the OR template.
• Supports patient access activities, greets patients, collects information, answers questions, and directs them to appropriate individuals.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff, exercises skill in prioritizing assignments, and communicates with patients regarding scheduling instructions, clarification, updates, and changes.
• Participates in training staff in registration and office policies and responsibilities, assists, provides guidance, and trains less senior staff.
• Reviews all assigned in-basket messages and patient emails, provides patients with non-clinical instructions for upcoming appointments/procedures, and promotes the use and sign-up of MyChart.
• Manages the physician’s calendars, creates and sends calendar invites, discusses surgical appointment details, scans all necessary documents, reviews charts, and releases medical records in accordance with HIPAA and FGP ROI procedures.
• Documents disclosures in Epic and fulfills requests within a 10-day timeframe, processes incoming and outgoing documents via paper and electronic records, scans, uploads, and forwards appropriate information within EPIC, completes forms legibly and accurately, and forwards areas requiring clinical information to LPN, RN, or Licensed Provider.
• Follows up with the physician on any outstanding messages related to patient care, answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Performs other related duties as needed by providers and supervisor, ensures requested and related information is accurate and complete, brings any problems or questions to supervisor attention, and assists with the completion of special projects, reports, and activities.
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Qualifications

• A High School diploma.
• Three years of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal, and communications skills required.

Preferred Qualifications

• Background in computer literacy preferred.

Benefits

NYU Langone Hospital—Long Island provides a comprehensive benefits and wellness package, including:

• Financial security benefits.
• A generous time-off program.
• Employee resources groups for peer support.
• A holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

Pay

$61,692.75 - $63,000.00 Annually.

Schedule

Full-time position.