Senior Medical Secretary (FGP) - Brooklyn, Ft. Hamilton

Position Summary

The Senior Medical Secretary performs administrative and surgical coordination tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures, handling patient phone calls, and maintaining efficient provider schedules.

Job Responsibilities

• Schedules appointments for visits, treatments, and surgical procedures, Reviews appointment confirmation responses and manages waitlists, Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms, Obtains authorizations for services as needed, Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner, Handles faxes and mail, Prepares standard letters and forms as needed, Performs other duties as needed
• Administrative Physician and Practice Support Schedule surgeries in EPIC. Prepares the daily schedule and manages the OR template. Must be able to create and send calendar invites. Discuss surgical appointment details which may include explaining patient’s arrival time, fasting instructions and other expectations. Scan all necessary documents related to the surgical appointment Review chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.)
• Demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them in to the performance of duties. Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload. Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.

Qualifications

• High School diploma
• Three years of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology
• Light, accurate keyboarding skills required
• Excellent organizational, interpersonal and communications skills required