Senior Medical Receptionist

Description

Sr. Receptionist (Sr. Registration Associate) - Troy, NY - full time
Hours: 8:15-4:45 with 1-3 evenings per month required

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday – Friday Office Hours

What You Will Do

• Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows
• Document processing
• Inbox monitoring

General Duties

• Document processing
• Scanning
• Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Manage daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedule patient appointments to maximize patient access
• Handle all incoming calls and direct appropriately
• Register patient, obtain necessary consent forms and patient demographic data
• Collect co-pay at check-in/or check-out when applicable
• Document monies collected and generate patient receipts
• Act as liaison between patients and clinical staff; monitor for delays and inform patient
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned
• Obtain referrals for specialist office visits
• Consistently and accurately pass charges in accordance with office policies and procedures
• Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record
• Maintain patient confidentiality and adhere to HIPAA regulations
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others
• Cross cover other areas needed as needed

What You Will Need

• Strong leadership skills required
• Associate’s Degree preferred, High School Diploma/Equivalent required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment
• Managing difficult customers respectfully and without confrontation
• Previous Medical Office Experience preferred
• Ability to lift 25 lbs.

Pay Range

• $18.50-$23.90

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.