Senior Medical Assistant Certified- Neurology (Medical Center)

About the role

The Senior Medical Assistant Certified (Sr. MA) functions as an expert in advanced examinations and treatments, performing delegated medical‑assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations. The Sr. MA provides high‑quality support of patient care and services, oversees scope of practice activities such as Hand Hygiene Validation and EMR super‑user duties, assists with examinations, procedures, diagnostic studies, treatments, dressing changes, and performs general administrative duties in accordance with CLIA, HIPAA, NCQA, government standards, and company policies.

Essential Functions

• People essential functions: Role‑model a positive work environment, lead problem‑resolution efforts, facilitate teamwork, communicate comprehensively with the interprofessional team, serve as a preceptor and clinical resource, provide structured feedback and mentorship.
• Service essential functions: Provide direct patient care under supervision, complete pre‑visit planning, obtain and document vital signs, medication reviews, and medical/social histories, record care in the EMR, follow up on recommendations and test results, activate MyChart, coordinate care with hospitals, ED, consulting physicians, and community resources, and contribute to patient‑satisfaction scores.
• Quality/Safety essential functions: Report observations and abnormal findings to providers, protect patient privacy, perform routine tests (EKG, rapid strep, urinalysis, urine pregnancy), sterilize instruments, maintain exam and treatment rooms and supplies.
• Finance essential functions: Use resources efficiently, stock exam rooms, take inventory, order supplies, manage time effectively to minimize overtime, and model effective time management for colleagues.
• Growth/Innovation essential functions: Develop team members’ skills, participate in professional development and departmental education, contribute innovative solutions through performance‑improvement activities, and maintain an ongoing personal development plan.

Qualifications

• Education: High School diploma or equivalent (GED, homeschool equivalency, partial or full completion of post‑secondary education, etc.).
• Experience: Minimum five years of medical‑assistant experience with highly complex, chronic disease management or in a specialty discipline.
• Licenses and Certifications: Required – Certified Medical Assistant (AAMA, NAHP, NCCT, NHA) or Registered Medical Assistant or EMT with BLS (Basic Life Support) or Instructor (AHA). Preferred – Certified Phlebotomy Technician (CPT, ACA).

Skills and Abilities

• Demonstrated competence to safely perform assigned duties, validated through ongoing assessments.
• Proficient oral and written English communication, especially regarding patient and employee safety.
• Effective customer‑service communication with patients, physicians, families, and co‑workers.
• Knowledge of medical practice, examinations, diagnostic and treatment procedures, and medical equipment.
• Ability to develop and maintain clinical quality assurance and accurate medical records.
• Problem‑solving attitude with sound reasoning and judgment.
• Provision of safe, patient‑centered, compassionate care.
• Proficiency with computer systems for documentation and work‑related tasks.
• Commitment to continuous training, education, and maintenance of current certifications.
• Ability to establish and maintain effective working relationships with patients, staff, and the public.
• Team‑oriented work style and understanding of patient populations and disease processes.
• Advanced assessment competencies appropriate to the level of practice.

Supplemental Requirements

• Uniform: Scrubs required; business professional attire not required; other department‑approved attire permitted.
• On‑call: Not routinely required, but employees may be called during emergencies (e.g., disasters, severe weather events).
• Travel: May require travel within the Houston Metropolitan area; travel outside the metropolitan area is not required.

FLSA status: Non‑exempt.