Senior Marketing Operations Coordinator

Responsibilities

• Maintains and responds to requests received via phone and email in a timely and efficient manner, while providing excellent customer service.
• Conducts data entry, ensuring 100% accuracy of transactions.
• Validates system data and resolves problems.
• Performs and maintains various system administration processes and reporting (Sitecore, eRoom).
• Works with various system owners (i.e. Marketing Operations, Communications) to troubleshoot errors.
• Uses collaboration platforms to collaborate with other administrative teams.
• Prepares regularly scheduled and ad hoc reports using necessary systems.
• Supports the Marketing organization by maintaining bios, bio pictures, website content, and related communications tasks.
• Supports internal client requests such as the CLE process, Legal 500, Client credentials, etc.
• Supports firm events by providing operational support including name tag/material creation, invitation process support, etc.
• Identifies process improvement opportunities that lessen processing time, increase customer experience, and elevate the level of service provided to the firm.
• Supports additional Marketing related projects, as needed.

Requirements

• College degree required and experience related to Marketing, Analytics, Operations is preferred.
• A minimum of 3 years administrative experience, including experience with professional client service in an office environment.
• Proficiency in MS Office Suite.
• Strong data entry skills, excellent attention to detail, and strong communication skills preferred.
• Strong decision-making skills, proven ability to prioritize and complete tasks in a fast-paced, deadline-driven environment.
• Good communication and customer service skills required to interact with the firm’s lawyers, Marketing & Business Development teams and other staff on a regular basis.
• Strong organizational skills necessary to coordinate various operational tasks.
• Ability to work effectively in a fast-paced environment, must possess strong problem-solving capabilities.
• High energy, reacts with appropriate sense of urgency, focuses on high quality product production and service delivery.

Benefits

The Compensation range for this role is up to 65,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Company Information

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.