Senior Marketing Operations Coordinator

About Us

HUB International is a global insurance and employee benefits broker. We help our clients evaluate and manage their risks, providing a wide range of products and services. Our company has grown significantly through M&A activities, serving over 20,000 employees in 600 offices across North America.

Position Overview

The Marketing Operations Specialist supports a 110-person marketing organization at HUB International. This role focuses on Workfront platform administration and cross-functional operations support, ensuring marketing programs run smoothly.

Key Responsibilities

• Project Management Administration

• Manage user provisioning, deactivation, profile maintenance, and license assignments
• Create and maintain project templates, request queues, intake forms, and approval workflows
• Create and distribute reports and dashboards for marketing leadership
• Own intake form configuration and updates as team needs evolve
• Conduct ongoing data hygiene monitoring, including incomplete tasks, missing planned hours, and stale projects
• Troubleshoot platform issues, coordinate with vendor support when needed, and escalate appropriately
• Serve as the first point of contact for team member questions about Workfront functionality, providing guidance and lightweight training as needed

• Marketing Operations Support

• Maintain working documents, action logs, and status trackers across key programs
• Support calendar coordination and meeting logistics for recurring programs, including Marketing Leadership Team meetings, the Marketing/Sales Enablement biweekly, and the AI task force
• Take notes and draft recap documents for working sessions, including campaign architecture meetings and cross-functional planning sessions
• Maintain and update onboarding and offboarding documentation, ensuring materials stay current as processes evolve
• Support SharePoint and Confluence content updates and page maintenance in partnership with the Operations team
• Conduct research to support active workstreams, including vendor evaluations, tool comparisons, and process benchmarking
• Apply AI-powered tools to streamline operational workflows, support process and content documentation, and accelerate cross-functional execution across marketing programs

Qualifications

• Required:

• 2+ years of experience in a marketing operations, project management, or marketing coordinator role
• Bachelor's degree in marketing, business, or similar field
• Hands-on experience with a work management platform (Workfront, Asana, Monday.com, or similar); Workfront experience strongly preferred
• Strong organizational skills with the ability to manage multiple concurrent workstreams with accuracy and follow-through
• Proficiency in Microsoft 365, including SharePoint, Teams, Excel, and PowerPoint
• Clear written communication skills; able to draft recaps, documentation, and correspondence independently
• Comfortable working in a fast-moving environment with shifting priorities

• PREFERRED:

• Workfront system administrator certification or equivalent hands-on admin experience
• Familiarity with Confluence or other knowledge management platforms
• Experience supporting a large marketing or cross-functional team (50+ people)
• Exposure to AI productivity tools and interest in applying them in a professional context
• Experience with reporting and data hygiene in a project management or marketing operations environment

Benefits

The expected salary range for this position is $65,000 to $75,000 (non-exempt). Benefits include comprehensive health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts, paid-time-off benefits, and potential for annual bonuses, equity, and commissions.

Equal Opportunity Employer

HUB International is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.