Senior Marketing Manager, Customer Advocacy
About the role
As part of the Audience Marketing team, we're looking for a strategic and customer-obsessed Senior Marketing Manager, Customer Advocacy, to build and scale one of Darktrace's most important growth engines. This role is responsible for building customer proof which turns customer outcomes into the stories, references, reviews, speakers, and insights that strengthen Darktrace's market leadership, accelerate Secure AI adoption, and help customers learn from one another. You will own Darktrace's global advocacy strategy, partnering across multiple core stakeholders, partners and customers to capture meaningful customer outcomes, and activate those voices across every stage of the customer journey. This is a highly visible role with the opportunity to shape how Darktrace showcases customer success as we define the future of AI security.
Responsibilities
- Build and scale Darktrace's customer advocacy program
- Own the global strategy for customer stories, references, speakers, peer reviews, customer insights, and advocacy engagement.
- Lead the evolution of our advocacy technology stack and develop AI-powered and agentic workflows that help employees discover customer insights, identify advocates, surface proof points, and fulfill advocacy requests more efficiently.
- Develop programs that identify, recruit, nurture, and activate customer champions globally.