Senior Manager, Web UX and Design

About the role

The Senior Manager, Web Strategy & Experience leads the strategy, user experience, digital design, publishing operations, and optimization of Pega's web ecosystem. This leader oversees multidisciplinary teams spanning web strategy, design/UX, publishing, and site operations while driving digital transformation, AI-enabled innovation, and customer-centric experiences that deliver measurable business outcomes.

As the Senior Manager, Web Strategy & Experience, you will lead the strategy, governance, design direction, publishing operations, and continuous improvement of Pega's digital experiences. You will oversee the teams responsible for web strategy, digital design/UX, and website publishing, ensuring that every aspect of the digital experience supports business objectives while delivering exceptional customer experiences. You will be responsible for defining how visitors discover, navigate, consume, and engage with content across Pega.com. Through close partnership with Brand, Product Marketing, Industry Marketing, Creative, Analytics, and Technology teams, you will drive the evolution of Pega's digital ecosystem while establishing scalable operating models that improve quality, efficiency, and business impact.

Responsibilities

Lead Web Strategy & Experience

• Define and execute the strategic vision for Pega.com and related digital experiences.
• Establish digital experience frameworks that improve customer journeys, content discoverability, engagement, and conversion.
• Drive website evolution initiatives including navigation strategy, information architecture, content ecosystems, and page experience improvements.
• Ensure digital experiences align with Pega's growth objectives, customer needs, and brand strategy.
• Develop and maintain governance models that balance innovation, scalability, and operational excellence.

Lead UX & Digital Design

• Provide leadership and direction for the UX and Digital Design function.
• Partner with the Senior Manager, UX & Design to establish experience design standards, design systems, accessibility practices, and user-centered design methodologies.
• Ensure user experience considerations are embedded throughout the digital planning and development process.
• Champion customer-centric design principles and advocate for intuitive, engaging, and accessible experiences.
• Guide prioritization of design resources across strategic initiatives, campaigns, and optimization efforts.
• Foster collaboration between UX, Brand, Creative, Content, and Development teams to deliver cohesive digital experiences.

Requirements

You are an experienced digital leader who understands how strategy, user experience, design, content, technology, and operations come together to create exceptional customer experiences. You are equally comfortable discussing executive priorities, customer journeys, design systems, publishing workflows, governance models, and performance metrics. You have a proven ability to lead multidisciplinary teams, influence stakeholders across the organization, and drive transformational digital initiatives that produce measurable business outcomes.

• 10+ years of experience in digital marketing, web strategy, digital experience, UX, digital operations, or related disciplines—ideally in a B2B environment.
• 5+ years of experience leading multidisciplinary teams and people managers.
• Experience managing enterprise-scale websites and digital experience platforms.
• Demonstrated success leading cross-functional initiatives involving designers, developers, content strategists, marketers, and technical teams.
• Strong understanding of web technologies, including content management systems, web publishing workflows, accessibility standards, information architecture, HTML, CSS, JavaScript, SEO, AEO, and digital analytics.
• Experience partnering effectively with engineering and development teams to deliver complex digital experiences.
• Familiarity with AI-powered productivity tools, generative AI platforms, low-code/no-code solutions, and emerging digital development approaches.
• Experience leveraging AI-assisted workflows, automation, and rapid prototyping methodologies to improve team effectiveness and speed to market.
• Strong understanding of UX principles, customer journey design, content strategy, and digital governance.
• Proven ability to influence senior stakeholders and drive organizational alignment.
• Excellent communication, leadership, and strategic planning skills.

Benefits

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Pay

Base salary range for this role is $129,800 - $201,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range.