Senior Manager, Warehouse/Fulfillment Operations

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers, and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Department: Fulfillment Operations
Location: Walton, KY

About the role

The Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple leaders and up to 100 full-time/temporary workers
• Build and manage a relationship with customers by maintaining regular communication and partnership
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
• Maintain productivity, customer service, and safety standards on a daily basis
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
• Train, coach, mentor, and develop staff to achieve business objectives while providing career development opportunities; conduct performance reviews
• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
• Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
• Manage site continuous improvement initiatives and develop/drive a lean culture
• Oversight for site safety programs, compliance, and adherence to SCLS’ safety guidelines and policies

Requirements

• Bachelor’s Degree in Supply Chain Management, Business, or related field strongly preferred
• High School diploma/GED required
• At least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; prior supervisory experience in a fulfillment operation is preferred
• Experience with an Order Management System, Warehouse Management System, and/or Labor Management System
• Proficient in Microsoft Office including Word, Excel, and PowerPoint

Skills

• Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Ability to read, analyze, and interpret policies and contracts

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability