Senior Manager, Fulfillment Operations

About the Job

• Stabilize, standardize, and optimize operations at 3PL in Groveport, Ohio for eCommerce, Wholesale, Retail, and Donation sales channels.
• Drive best practice standardization across all Bombas DC’s
• Facilitate short, medium and long term activity and capacity planning across an omni-channel environment.
• Identify inefficient or fragmented processes in the current fulfillment operation with RCA. Partner with 3PL management and operators to develop prioritized improvement plans, including SOP creation and training.
• Serve as primary POC for Ohio 3PL teams, and liaise between 3PL and internal teams at Bombas—Operations, Transportation, Customer Service, Planning, Sourcing, and FP&A.
• Maintain and socialize order and unit forecasts. Validate against 3PL capacity models, labor plans, and throughput assumptions. Oversee peak capacity planning and track inbound and outbound waterfalls. Provide intensive care during annual, peak volume period.
• Support fulfillment synergy between the Ohio warehouse and additional fulfillment centers, e.g. consistent SLAs, process standardization, and inventory visibility.
• Validate wholesale order execution across key milestones—release to floor, VAS status, routing date, ship confirmation, and pickup—ensuring routing compliance. Troubleshoot onsite issues and escalate to internal teams as needed.
• Monitor and report on SLA compliance and operational KPIs. Hold 3PL accountable to contracted SLAs.
• Prepare and lead daily / weekly meetings and QBRs across 3PL and Bombas Operations team.
• Use WMS, NetSuite, and Business intelligence tools to report on fulfillment “health” across sales channels and to perform ad hoc analyses. Standardize KPIs, SLAs, and reporting across fulfillment nodes.
• Document and communicate product labeling noncompliance to Sourcing team to drive vendor guide compliance

What we’ll love about you

• A clear communicator and reliable internal and external partner
• Takes initiative, thinks critically, and owns outcomes
• Comfortable handling ambiguity and operating with independence
• Naturally curious, detail-oriented, and data-driven
• A team player who is willing and happy to help
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you’ll love about us

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.