Senior Manager, Volunteer Engagement

Description

Summary
Food Bank For New York City’s Volunteer Engagement team is responsible for finding and connecting New Yorkers with opportunities to serve and support the city’s most vulnerable people, charities, and communities. Volunteers provide crucial support to Food Banks’ programs and operations, whether repacking food at our Warehouse, serving nutritious meals at our Kitchen or using special skills to support with administrative functions.

Job Duties And Responsibilities

• Manage all scheduling, project design, recruitment and volunteer management for all opportunities at the Bronx Distribution Center and Mobile Pantries.
• Liaise with Distribution Center and Mobile Pantries staff to ensure a best-in-class volunteer experience and to ensure volunteers are effectively meeting current needs.
• Cultivate and manage relationships with community partners, providing reliable communication, scheduling, and high-quality experiences.
• Maintain clean and organized volunteer spaces at the Distribution Center and oversee project supply inventory and budget.
• Support the Corporate Engagement team in planning, coordinating and facilitating custom offsite corporate volunteer events.
• Supervise warehouse professionals, service members and/or student interns, including onboarding, orientation, and coaching and coordination with community partners.
• Support the execution of a volunteer recognition program, including planning and execution of the annual Volunteer Appreciation Party.
• Oversee an in-kind donor program that provides refreshments for volunteers, including partner cultivation and inventory management.
• Partner with the Director and Manager to set, implement, and evaluate team goals and strategy.

Qualifications And Experience

• Bachelor’s degree or equivalent combination of education, training, and/or experience
• 3+ years of experience in managing volunteer programming
• 1-2 years' experience managing others
• Experience working in a warehouse environment
• Proven experience designing and executing successful large-scale service initiatives, including working with high-level donors and corporate partners
• Excellent communication skills with a high level of comfort with public speaking and training/facilitation
• Excellent organizational and problem-solving skills
• Ability to meet deadlines and work well under pressure
• Ability to work with flexibility, efficiency, and diplomacy both individually and as part of a complex team effort
• Demonstrated success in managing, mentoring, and motivating people
• Excellent knowledge of Word, Excel, and PowerPoint
• Experience with database management, preferably Salesforce/HandsOn Connect
• Knowledge of poverty and hunger issues
• Demonstrated commitment to service and to Food Bank’s core values and mission

Featured Benefits

• Competitive Health Benefit Package (Medical, Dental & Vision)
• 403(b) Retirement Plan with company match
• Generous paid time off (PTO, Holidays, Birthday Off, Volunteer Time, 4-Day Work Weeks during the Summer & more!)
• Paid Parental Leave
• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
• EAP, wellness and mental health resources
• Discounted staff perks (e.g., movie tickets, gym memberships, travel)

Working Conditions / Additional Info

• This is an in-person role is based out of Food Bank’s Bronx Distribution Center
• Must be comfortable traveling across New York City to Food Bank locations, mobile sites and events
• Occasional weeknights and weekend hours
• Able to lift up to 35 lbs and perform physical event support tasks at indoor and outdoor locations in various weather conditions

Salary

The salary range for this role is $85,000 - $95,000 annually.