Senior Manager VCA Community Client Impact

About the role

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for clients. The NA Consulting Practice within VCA provides consulting and solution services for Visa's largest issuers in the United States, applying deep expertise in banking, payments and analytics to assist clients with key business priorities, drive growth and improve profitability.

The VCA team is looking for a Sr Manager to join the Community FI segment's Client Impact team and play a role in delivering high‑impact projects for Visa's clients in the North America region, developing talent, and operationalizing agentified project delivery workflows. This role will own project delivery plans, guide the team's analysis and storyline, maintain momentum with client stakeholders, and ensure that the work produces recommendations the client can use. The role also serves as a people leader, typically with 3–6 direct reports, responsible for coaching, developing, and mentoring consultants while helping advance VCA's learning and development agenda and strengthening engagement management capabilities across the team.

Most engagements focus on developing strategies and executing actions for Visa's clients, e.g., market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life‑cycle optimization, retention & enhancements, ongoing portfolio optimization. In addition to successful delivery, the role is expected to identify emerging client needs and opportunities to extend impact through additional consulting engagements and solutions.

Responsibilities

Manage engagements and workstreams

• Translate the agreed scope and client objectives into a practical workplan, with clear milestones, responsibilities, and deliverables.
• Build a clear storyline that links findings to recommendations, implementation considerations, and expected client outcomes.
• Lead day‑to‑day project execution, including team coordination, client working sessions, issue resolution, and progress reporting.
• Develop analytical frameworks and guide the use of Visa, client, and industry data to produce credible insights.
• Effectively manipulate and analyze large data sets (industry and Visa) to determine meaningful insights and recommendations for clients.
• Review analyses and presentations for accuracy, clarity, and usefulness before they reach senior client stakeholders.
• Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources.

Develop people and improve how work gets done

• Coach project team members through regular feedback, hands‑on review, and meaningful ownership of modules and client interactions.
• Contribute to a stable team environment while supporting staffing across projects according to business needs and development opportunities.
• Capture effective methods, examples, and lessons learned as reusable tools for the broader practice.
• Use approved AI‑enabled and agentified workflows to improve delivery efficiency while maintaining analytical rigor and appropriate review.
• Build new scalable solutions, toolkits, best‑practice documents and consulting approaches that can be applied across the VCA practice.

Maintain seller–deliverer connectivity

• Align with the Client Lead selling the project on client objectives, key messages, stakeholder expectations, and material changes during delivery.
• Surface delivery risks and emerging client needs early.
• Support engagement scoping with practical input on methodology, effort, timing, and delivery feasibility when requested.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a bachelor's degree, or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD.

Preferred Qualifications

• 9 or more years of relevant work experience with a bachelor's degree, or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 3 or more years of experience with a PhD.
• Relevant experience at a large management consulting firm or US Financial Institution.
• Strong analytical/quantitative background.
• Experience working with financial indicators to measure business performance; significant focus on impacting ROI.
• Self‑motivated, results‑oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience.
• Excellent communication, storytelling and presentation skills.
• Team player.
• Technology mindset, curious, up to date with digital trends and applications.

Pay

For roles located in the US, the estimated salary range for this position is $143,700 to $243,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Benefits

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Schedule

This is a hybrid position. Visa requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager. Work hours vary upon the needs of the department.

Travel Requirements

This position requires travel 5–10% of the time.

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.