Senior Manager, UX Operations(Remote Or Hybrid)
About the role
As Senior Manager, UX Operations, you will lead horizontal enablement efforts across UX focused on the people, practices, systems, and tools that support a growing and evolving UX organization.
UX Enablement helps create the conditions for practitioners to do their best work by building scalable programs, guidance, and support that strengthen how teams learn, connect, collaborate, and deliver across Target’s business priorities.
This is an exciting time to support the evolution of UX. As our organization adapts to an AI-first product development environment, you will help teams build new skills, evolve workflows, and continue to champion human-centered design in a world where people, AI-enabled tools, and emerging agent-based systems increasingly work together.
Responsibilities
- Develop UX Enablement strategies, priorities, and operating mechanisms for a team focused on practice enablement, learning, communications, change management, people initiatives, and team health
- Coach, develop, and guide UX Operations team members, helping them translate complex organizational needs into scalable programs and practical frameworks
- Lead change management efforts that help UX practitioners adapt to evolving roles, emerging capabilities, new workflows, and shifting expectations across Product and Technology
- Define guidance, governance, training, and adoption strategies that support responsible and effective use of AI across the UX organization
- Champion scalable learning experiences, playbooks, practice guidance, workshops, and feedback loops that help teams build confidence and adopt new ways of working
- Develop integration models that help UX teams responsibly embed AI-enabled capabilities, agentic systems, and human-in-the-loop workflows into established UX practices and product development rhythms
- Guide the thoughtful use and adoption of UX tools as one component of a broader enablement strategy, partnering with Technology, Procurement, Finance, and enterprise operations teams to support evaluation, licensing, budget planning, adoption, governance, and responsible use
Requirements
7+ years of experience in Design Operations, Design Program Management, or with inhouse or agency product design teams
Experience leading teams, coaching talent, setting direction, and creating the conditions for people to do high-quality, meaningful work
Experience leading change across a large, matrixed organization, with the ability to influence stakeholders, build alignment, and drive adoption across teams with different needs and priorities
Strong understanding of UX practices, design tooling, product development workflows, and the operational systems needed to support design, research, content, and accessibility at scale
Demonstrated ability to manage budgets, vendors, licensing, contracts, or operational investments in partnership with Finance, Procurement, Technology, or enterprise operations teams
Comfort working in an AI-first environment, with curiosity and practical judgment around how emerging tools can improve UX workflows, documentation, communication, learning, and operational efficiency
Highly collaborative and relationship-oriented, with the ability to influence across UX, Product, Technology, HR, Learning & Development, Finance, and senior leadership
Systems thinker who can connect team needs, business priorities, technology constraints, and organizational culture to design thoughtful, scalable solutions
Qualifications
This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs.
A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day.
Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.
This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs.
A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year.
A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day.
Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.
Pay
The pay range is $115,000.00 - $206,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.
Schedule
This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs.
Benefits
Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_E
Non-Discrimination Statement
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.