Senior Manager – Underwriting Business Services

About the role

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. The Senior Manager, Underwriting Business Services leads the functions that strengthen underwriting quality, consistency, technical capability, and service delivery across the underwriting organization. This role provides strategic leadership and direction for multiple CE teams, including Underwriting Quality Assurance, Policy Services, Premium Audit and Staff Underwriting. The Senior Manager is accountable for driving operational excellence, technical expertise, innovation, associate development, and business performance across functional support and service teams. In partnership with underwriting leaders and cross-functional stakeholders, this role establishes standards, improves processes, manages risk, identifies trends, and ensures underwriting teams have the technical guidance and operational support needed to achieve business objectives.

Responsibilities

• Provide leadership and strategic direction by aligning priorities, resources, and performance expectations with underwriting and organizational objectives.
• Lead, coach, and develop managers and senior technical professionals, strengthening leadership capability, technical expertise, accountability, and collaboration.
• Translate underwriting priorities into annual plans and measurable outcomes for quality, service,