Senior Manager Travel

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes a lot of description: culture, role description, responsibilities, requirements, etc. We need to parse and produce sections. We must not repeat job title as heading. No Job ID. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none explicit. We need to include sections: About the role (maybe a summary), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule only if present. Check posting: It includes "Our Culture and Impact" description, then "AI at Cvent: Leading the Future", then description of role, then bullet-like paragraphs describing responsibilities under headings "Corporate Travel — Program Strategy & Development", "Corporate Travel — Operations & Program Management", "Procurement, Risk & Insurance", "ESG". Then "What You Bring" list of qualifications/skills. We need to map to required headings. We can create:

About the role

with paragraph summarizing role: strategic and operationally advanced Manager of Business Operations focused on optimizing Corporate Travel Program, etc.

Responsibilities

with

• items covering the responsibilities listed: comprehensive assessment, design strategy, policy frameworks, unified view, AI capabilities, benchmarking, expand rate sources, negotiate hotels/restaurants, M&A integration, platform expert, tune Concur, lead team, resolve issues, dashboards, liaison to India team, apply AI to operations, procurement/risk/insurance tasks, ESG lead. We need to ensure we capture all substantive info.

  Requirements

  maybe combine with Qualifications. The "What You Bring" list includes experience, skills, etc. We can split into Requirements (experience) and Skills (specific abilities). Or we can have Qualifications and Skills. Let's do:

  Qualifications

  with
  • items for experience requirements: 5+ years corporate travel program management, designing/restructuring programs, multi-segment experience, intersecting with client billing/event ops/sales, executive level policy and travel management programs, procurement/purchasing experience with vendor management, people management leading remote/offshore teams, project management discipline, exceptional communication, strong negotiation skills, experience supporting M&A integration, demonstrated use of AI tools, working familiarity with travel/event risk/insurance, working knowledge of ESG principles, proficient in Microsoft Office Suite, detail-oriented, deadline-driven, autonomous.

    Skills

    maybe list specific skills: strategic leadership, AI integration, supplier negotiation, data analysis, policy design, Concur configuration, cross-functional collaboration, etc. But we can also incorporate into Qualifications. To avoid duplication, maybe we just have Qualifications and Skills separate: Skills could be things like strategic thinking, negotiation, communication, AI tool usage, etc. But we have many overlapping. Better: Use Qualifications for experience requirements, Skills for abilities like strategic leadership, negotiation, communication, AI, project management, people management, etc. We'll extract from "What You Bring": after the bullet list, there are also "Strong people management skills...", "Project management discipline...", "Exceptional communication skills...", "Strong negotiation skills and commercial acumen.", "Experience supporting M&A integration...", "Demonstrated use of AI tools...", "Working familiarity with travel and event risk and insurance concepts...", "Working knowledge of ESG principles...", "Proficient in Microsoft Office Suite.", "Detail-oriented, deadline-driven, and comfortable operating with autonomy." We can put those under Skills. Now Benefits, Pay, Schedule: Not mentioned in posting. So we should NOT include those sections. Thus output HTML with sections: About the role, Responsibilities, Qualifications, Skills. Make sure to use

    for each section heading, then

    for prose,

    • for lists. We must not include any extra text outside HTML. Let's craft. About the role paragraph: summarise: Cvent seeks a strategic and operationally advanced Manager of Business Operations to optimize Corporate Travel Program across 6,000-person global workforce, building segmented program, leading India-based travel team, partnering with Finance, applying AI, etc. Responsibilities list: each bullet from the responsibilities sections. We need to ensure we preserve all substantive info; not invent. Let's extract responsibilities bullet points: From "Corporate Travel — Program Strategy & Development": - Conduct a comprehensive assessment of Cvent's current travel landscape across all business segments, developing a clear understanding of the unique drivers, economics, and requirements of each. - Design and implement the strategy for each the major travel areas to design a program to optimize how the preplanning strategy, approval workflows, and Concur configuration must be tailored to reflect the realities of different travel types, including client-reimbursed travel, event-driven travel, sales travel, and general corporate travel. - Establish clear policy frameworks, guardrails, and traveler guidance for each segment — ensuring travelers understand what applies to their travel type and why. - Build a unified view of total travel expenditures that enables segment-level analysis, identifies savings opportunities, and supports strategic supplier negotiations across air, hotel, ground, and TMC partnerships. - Identify and deploy AI-enabled capabilities across the travel program — automated policy guidance for travelers, agentic booking and rebooking support, spend anomaly detection, and predictive demand modeling ahead of event and sales cycles — and build the business case for where AI replaces manual effort versus augments it. - Benchmark negotiated air, hotel, ground, and TMC pricing against market and peer-set data on a defined cycle to confirm Cvent is buying at or below market — and that negotiated discounts are actually being realized at the point of sale rather than only on paper. - Expand the rate and content sources available inside the managed channel — negotiated and direct rates alongside aggregator and OTA inventory such as Booking.com and Expedia — so travelers are never pushed off-channel to find a better price, and so Cvent retains visibility, duty-of-care coverage, and spend capture on every booking. - Negotiate directly with individual hotels and restaurants in each Tier 1 Cvent office market to build a curated set of in-policy options — capped nightly rates, per-diem-compliant dining, and walkable proximity to the office — so travelers have genuinely good choices that keep them within policy by default rather than by enforcement. - Serve as the travel point person for M&A activity — assessing the acquired company's travel program during diligence, then owning the integration plan that migrates travelers onto Cvent policy, booking tools, and preferred suppliers on a defined timeline, with duty-of-care coverage in place from day one. From "Corporate Travel — Operations & Program Management": - Serve as the company's travel platform expert and system administrator, owning platform configuration, policy enforcement, reporting, and continuous improvement. - Continuously tune the Concur travel booking experience — configuration, policy rules, content display, and traveler-facing usability — treating online booking adoption and channel compliance as tracked program KPIs rather than assumed outcomes. - Lead, mentor, and provide day-to-day operational direction to a travel team and business entities to develop and standardize the requirements of success for each area. - Drive resolution of outstanding travel issues through structured tracking, regular cadence with the India-based team, and clear escalation paths. - Build and maintain dashboards and reporting to monitor program KPIs, track savings, measure policy compliance, and support executive visibility. - Serve as the primary strategic and operational liaison to the Travel Manager and travel team in India, translating program strategy into clear daily direction. - Apply AI to day-to-day travel operations — triaging traveler requests, drafting first-response traveler support, auto-auditing booking and expense exceptions, and generating recurring program reporting — and measure the cycle-time, accuracy, and cost impact of each deployment. From "Procurement, Risk & Insurance": - Own particular segments of the purchasing and vendor management process for an assigned category of spend, around our meetings and events programs, ensuring compliance, supplier accountability, and total cost of ownership optimization that ties appropriately with the physical travel event programs. - Manage TMC and other vendor relationships within scope, including contract governance and performance management. - Hold the TMC accountable to contracted commitments through a defined performance scorecard and quarterly business reviews — agent response and abandonment times, booking accuracy, savings delivery, and guaranteed availability of the premium/executive desk and 24x7 traveler support — with remedies applied where service levels slip. - Participate in annual global insurance renewals alongside Finance, Legal, and Treasury — supplying travel, event, office and other asset information as well vendor exposure data that informs underwriting and supports favorable renewal terms. - Identify coverage gaps across business travel, event cancellation, and third-party vendor risk, and recommend supplemental policies where existing corporate programs leave Cvent or its travelers exposed. - Drive vendor synergy captured across acquisitions — mapping overlapping supplier contracts, consolidating volume onto the stronger agreement, renegotiating on combined spend, and exiting redundant contracts — with realized savings tracked and reported against the deal model. From "ESG": - Lead the company's responses to ESG-related inquiries, including RFPs, customer questionnaires, and regulatory submissions. - Manage and maintain regular ESG reporting across customer-facing, internal, and regulatory channels. Now Qualifications (experience) list: - 5+ years of corporate travel program management experience, with demonstrated experience designing or restructuring travel programs — not simply administering existing ones. - Proven ability to work across a multi-segment travel environment and recognize that different areas of travel require different strategies, policies, and supplier approaches. - Experience navigating travel programs that intersect with client billing, event operations, or sales activity, where cost recovery, lead time, and traveler flexibility vary significantly by segment. - Executive level policy and travel management programs, ability to navigate and rescue individuals from travel related complexities that might occur at any time throughout their travel plans. - Procurement or purchasing experience, with demonstrated vendor management capability including TMC management, hotel program negotiation, and air preferred program governance. - Strong people management skills with experience leading remote and offshore teams. - Project management discipline; able to manage multiple workstreams and deliver structured plans on schedule. - Exceptional communication skills — equally capable of presenting strategy to leadership and providing clear direction to a travel agent. - Strong negotiation skills and commercial acumen. - Experience supporting M&A integration — onboarding acquired populations onto a corporate travel program and consolidating overlapping supplier contracts to capture synergy value. - Demonstrated use of AI tools to improve program operations, analysis, or traveler support — with a bias toward piloting, measuring, and scaling what works. - Working familiarity with travel and event risk and insurance concepts — business travel accident, event cancellation, and vendor liability coverage — and comfort contributing to renewal conversations. - Working knowledge of ESG principles and reporting frameworks. - Proficient in Microsoft Office Suite. - Detail-oriented, deadline-driven, and comfortable operating with autonomy. Now Skills list: maybe we can extract distinct skill items not already covered as experience. But many of the above are skills. To avoid duplication, we could treat Qualifications as experience and Skills as abilities like strategic leadership, AI integration, supplier negotiation, data analysis, etc. However the instruction: "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have both Qualifications and Skills. We need to decide what goes where. We could put the experience bullets under Qualifications, and the ability/skill bullets under Skills (like strategic thinking, negotiation, communication, AI tool usage, project management, people management, etc.). But many of those are also in the Qualifications list. To avoid duplication, we could split: Qualifications: years of experience, designing programs, multi-segment, intersecting with client billing, executive level policy, procurement experience, M&A integration experience, AI tools familiarity, risk/insurance familiarity, ESG knowledge, MS Office proficiency. Skills: people management, project management, communication, negotiation, strategic leadership, analytical thinking, etc. Let's craft Skills list: - Strategic leadership and ability to design segmented travel programs aligned