Senior Manager, Title Operations

RB Global (NYSE: RBA) is a leading, omnichannel marketplace that provides value-added insights, services, and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across asset classes including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining, and agriculture.

About the role

The Senior Manager of Title Operations is responsible for managing the operational aspects of the DMV/Title Centers to meet Service Level Agreements (SLAs) for processing timelines and compliance with applicable state and federal laws.

Responsibilities

• Monitor all centers’ performance metrics related to title documents and work types, including both electronic and manual; assist service center/department managers/supervisors by suggesting improvements, recommending workflow changes, and implementing training for future automation projects
• Responsible for On Time Performance metrics and all metrics in the Title Center Power BI Dashboard
• Participate in QA assessments by reviewing and making recommendations for training and performance initiatives; hold employees accountable
• Run necessary operating reports to monitor activities; review weekly with each service center/department manager/supervisor
• Work closely with Director of Title Processing, Regional VP, Area Managers, Sales Managers, and Legal Affairs to identify opportunities and address customer problems and needs
• Train supervisors and managers within the region
• Collaborate with other Sr. Managers researching better practices; participate in creating training materials for Providers
• Meet regularly/provide updates to branch operation management (AM, RVP) within the region to communicate changes, issues, projects, and coordinate training/assistance
• Maintain direct contact with state DMV/Vendors to stay current on pending or upcoming changes in State laws pertaining to electronic title processing; communicate updates to the Director of Title Center Operations and Legal
• Review/update state forms and applications saved in the system to ensure accuracy and efficiency
• Maintain a Business Continuity Plan (BCP) for the region and participate in catastrophic events planning
• Support salvage providers, branches, and buyers with escalated questions on proper title requirements/stock file escalations
• Develop employees both in person and remotely as part of a progression plan
• Travel to Title Centers regularly within own region; may be required to visit Title Centers in other regions during a catastrophe event or when additional assistance/coverage is needed
• Partner with Title Procurement to refine workflows, Alt D processes, and reduce aging inventory
• Monitor Five9 phone system and ensure employees are held accountable for meeting call expectations
• Work closely with Business Technology (BT) to create new workflows and system features; aid in testing enhancements prior to rollout
• Participate in annual budget and audit reviews
• Monitor staffing, including recruiting, hiring, and disciplinary actions for the region; work with centers to monitor LCU throughout the year
• Reduce aging inventory by analyzing and directing work, proposing and approving solutions
• Maintain a culture of responsibility, accountability, integrity, and execution across the span of control
• Special projects as assigned (eSignature, TSS reporting, policy committee, inventory projects)
• Flexible and willing to perform other tasks as assigned

Requirements

• 2-5 years of related experience
• Ability to review and interpret key performance indicators
• Ability to establish and manage operational performance goals
• Ability to identify and resolve operational roadblocks
• Ability to anticipate short-term and long-term problems and implement solutions
• Working knowledge and understanding of auto auction operations
• General understanding of auction business processes and financials
• General understanding of vehicle title processing, including clear, salvage, and repossession titles
• Proficiency with Microsoft productivity tools (Excel, Word, PowerPoint, Access, Visio)
• Desire to participate in training, testing, and consulting team members in the deployment and usage of new processes and applications
• Develop and plan through proactive employee assessment an engaged workforce
• Ability to be flexible and adaptable to change
• Ability to influence employee satisfaction and turnover
• Excellent communication skills, both written and oral
• Strong organization and time management skills
• Typical field office environment

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• 401k plan with 100% company match for the first 4% contributed
• 15 days of PTO each year