Senior Manager, Technical Solutions Manager

About the role

The Senior Manager of Technical Solutions Management (TSM) role is critical to the CX organization at CoreWeave. This role oversees the TSM function, which manages technical relationships with strategic customers, defines and delivers on technical requirements, and drives the execution of complex programs.

Responsibilities

• Lead the TSM function within CoreWeave by building, leading, and focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers.
• Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience.
• Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings.
• Define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness through leveraging multiple insights. Identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce CoreWeave’s position as a market leader.

Requirements

• B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field.
• 15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management.
• 7+ years in a leadership role within a high-growth environment.
• Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing.
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
• Expert leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information.
• Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth.
• Travel up to 30% annually.

Qualifications

• Curious about the latest and greatest technologies in the AI space.
• Loves to help solve challenging technical problems.

Skills

• Expertise in managing conflict and achieving mutually beneficial technical outcomes.

Benefits

• Medical, dental, and vision insurance - 100% paid by CoreWeave.
• Company-paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long-term disability insurance.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Tuition Reimbursement.
• Ability to participate in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits through Spring Health.
• Family-Forming support provided by Carrot.
• Paid Parental Leave.
• Flexible, full-service childcare support with Kinside.
• 401(k) with a generous employer match.
• Flexible PTO.
• Catered lunch each day in our office and data center locations.
• A casual work environment.
• A work culture focused on innovative disruption.

Pay

The base salary range for this role is $207,000 to $275,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location.

Schedule

CoreWeave offers a flexible schedule to support its employees' needs.