Senior Technical Solutions Manager

Position Summary

The Senior Commercial Service Consultant is responsible for identifying, developing, and closing commercial service opportunities with building owners, facility managers, property managers, healthcare facilities, industrial customers, and other commercial accounts. This role is not just about chasing one-time projects. The goal is to build trusted relationships, understand facility needs, create service opportunities, and help grow Kilgore's recurring service and replacement business.

Key Responsibilities

• Develop new commercial service opportunities through prospecting, referrals, facility reviews, construction-to-service handoffs, existing customer expansion, and targeted account development.
• Build and maintain relationships with facility managers, building owners, property managers, engineers, contractors, consultants, and other decision-makers.
• Met with customers to understand building system challenges, aging equipment, recurring service issues, budget concerns, comfort problems, reliability risk, and future replacement needs.
• Work with service managers, operations, estimating, and project teams to develop solutions for preventive maintenance, HVAC/mechanical service, equipment replacement, retrofits, upgrades, and other commercial service opportunities.
• Prepare and present proposals, budgetary pricing, service recommendations, and scope options in a clear, professional manner.
• Translate technical service needs into practical customer language, helping customers understand operating risk, repair options, maintenance value, replacement timing, and budget planning.
• Maintain accurate activity, opportunity, follow-up, and pipeline information in the company CRM.
• Meet or exceed assigned sales, gross margin, activity, and pipeline goals.
• Represent Kilgore professionally with commercial, industrial, healthcare, and mission-critical facility customers.

Qualifications

• 5+ years of technical sales, service sales, business development, or account management experience in HVAC, mechanical, MEP, construction, facilities, or building services preferred.
• Strong understanding of commercial HVAC/mechanical systems required. Familiarity with electrical, plumbing, and broader MEP systems preferred.
• Experience selling service agreements, preventive maintenance, repairs, retrofits, upgrades, equipment replacements, or service projects preferred.
• Ability to communicate with building owners, facility managers, property managers, engineers, contractors, and operations teams.
• Strong follow-up discipline and ability to manage multiple opportunities at different stages.
• CRM experience preferred.
• Ability to understand scopes, equipment needs, budgets, and customer decision timelines.
• Bachelor's degree in business, engineering, construction management, or a related field preferred but not required with strong industry experience.

What Kilgore Offers

• Competitive base compensation and commission opportunity.
• Paid holidays and paid time off.
• Weekly direct deposit.
• 401(k) plan.
• Medical, dental, vision, life, AD&D;, short-term disability, long-term disability, and supplemental life insurance options.
• Opportunity to help build and grow Kilgore's commercial service platform.
• Support from a broader MEP construction and service organization with experience across commercial, healthcare, industrial, aviation, and mission-critical markets.

About Kilgore Industries

Kilgore Industries is a Texas-based mechanical, electrical, plumbing, and service organization supporting commercial, industrial, healthcare, aviation, mission-critical, multifamily, and institutional facilities. Kilgore Service is expanding its commercial service platform and is focused on building long-term customer relationships through responsive service, preventive maintenance, repair and replacement planning, and facility support.