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Senior Manager, Tech Program Lead

Capital One · Richmond, VA · 6 days ago
Project Management$178k–$203k/yrFull-time

About the Role

We are seeking a passionate, energetic, creative, and strategic Program Manager to shape and evolve two Tech-wide programs. In this role, you will serve as the strategic lead and program owner for our Tech-wide recognition and enablement programs, driving impact through a high-output team.

Responsibilities

  • Lead Programming Strategy & Insights
    • Partner with program associates, key stakeholders, and program teams to drive overarching program strategy and operational planning.
    • Establish program KPIs and North Star metrics to deeply understand and articulate program impact on Tech associates, the organization, and the business.
    • Use destination-back thinking to inform each program’s charter; track competitor landscapes, evaluate industry trends, and pioneer future programming frameworks to ensure Capital One remains a leader in Tech enablement and recognition.
  • Optimize End-to-End Experience
    • Oversee the development of scalable processes, tracking tools, and governance frameworks for both programs.
    • Optimize program processes to maximize impact.
    • Strengthen partner frameworks by guiding collaborations with Comms, Design, Tech Divisional Support, Immerse Platform Engineers, and others to drive program impact and foster stakeholder camaraderie.
  • People Leadership
    • Lead, mentor, and develop a diverse team of associates responsible for supporting engagements.
    • Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth.
    • Drive critical decisions, remain action-oriented, and consistently deliver results through others.

Qualifications

  • Basic Qualifications
    • Bachelor’s Degree or Military experience
    • At least 8 years of Project Management experience
    • At least 2 years of people management experience
  • Preferred Qualifications
    • Master’s Degree in Business Administration (MBA)
    • 9+ years of Project Management experience
    • 3+ years of people management experience
    • PMP, Lean, Agile, or Six Sigma certification

Skills

  • Impact-driven with a passion for making a difference and accomplishing bold goals through collaboration.
  • Thrives in a matrixed organization, building and cultivating relationships to deliver results through others.
  • Customer and experience-focused, utilizing journey mapping and human-centered design to optimize end-to-end user experiences.
  • Data-informed strategist, leveraging insights, surveys, and analytics to guide long-term strategic growth.
  • Process-oriented, with a focus on streamlining and documenting processes.
  • Innovative problem-solver who seeks creative solutions and thinks outside the box.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location:

  • McLean, VA: $177,700 - $202,800
  • Richmond, VA: $161,500 - $184,300

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.

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