Senior Manager Tech and Digital Transformation

About the role

Directs, coordinates, and supports multi-disciplined business functions, provides leadership and management for all group initiatives, projects, maintenance, and support. Responsible for budget and resource management including Managers, employee staff, contract and/or outsource resources.

Responsibilities

• Work as a key IT leadership team member responsible for planning, prioritization, and execution of front office application platforms, projects and initiatives including budgetary & resource management, support and projects.
• Supports strong business relationships through collaboration in matching application solutions that meet business objectives and priorities.
• Provide leadership and expertise in the areas of systems analysis, software and database design, software development, and software release management, successfully following the SDLC and compliance processes.
• Vendor management including selection, rate negotiations, service level agreements, issue resolution, compliance with clients standards and on-time execution of SLA & project deliverables.
• Collaborates and communicates with Business area(s) and ISD user groups at all levels. Provide status updates and other reporting or presentations related to business and ISD projects, initiatives and long-term plans.
• Responsible for resource / staff management including hiring, performance management, and development for both employees and contractors.
• Provide leadership and ensure adherence to accepted Divisional guidelines for project management, systems development methodologies and IT control and compliance procedures.
• Drive continuous improvement activities across the supported platforms (cost, quality, incident, change, request management, and ensure appropriate service levels are agreed to and managed accordingly. Communicate service level, budget & financials monthly).

Minimum Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science or equivalent.
• Minimum 10-12 years of IT experience.
• Minimum 7 years of experience leading an applications configuration, development and support team.
• Medium to large project management experience.

Knowledge, Skills and Abilities

• Specific experience with the supported package applications and development languages and experience supporting these business disciplines.
• Effective at leading a varied group of business analysts, software developers, quality assurance analysts and production support staff.
• Provides quality customer service and has extensive experience in the supported business process areas.
• Effective team member with demonstrated 360-degree leadership abilities.
• Customer and team-oriented ability to work and communicate effectively with staff at all levels.
• Strong oral and written communication skills.