Senior Manager, Strategic Partnerships - Resy

About the Role

The Senior Manager, Strategic Partnerships will be responsible for owning our top-tier restaurant relationships, acting as the conduit between our restaurant partners and our internal American Express business units. The successful candidate will partner cross-functionally with internal stakeholders to organize, maintain, and grow our restaurant partnerships. This role will be a key point of connectivity across the Amex Global Dining organization and within workstreams focused on the dining value proposition for our top-tier restaurant population. This role will report into the Director, Strategic Partnerships, providing broader thought leadership, organization, tracking, and support as needed.

Responsibilities

• Own your own restaurant partner book of business including managing the relationship with key external stakeholders.
• Steer retention and satisfaction of existing strategic partners, investing in relationship management and preservation.
• Act as center of excellence on behalf of our restaurant partners for all projects and opportunities that impact them.
• Work with marketing and partner success as a conduit between restaurant needs and the business’s priorities and goals.
• Work across American Express to find meaningful opportunities for our partners that align with their business goals and interests.
• Engage with B2B + B2C marketing on value adds for restaurant partners acting as the voice of operators.
• Support industry partnerships and B2B thought leadership for trade opportunities and dining industry development.
• Assist in driving success within high-visibility projects that impact our restaurant partners by working with partnerships, success, sales, and marketing to inform acquisition strategy and sell-in benefits to restaurants.

Qualifications

• 8+ years of work experience in partnership management roles.
• Bachelor’s Degree or comparable experience and/or other certifications.
• Hospitality and Restaurant Industry Expertise (Required).
• Strong Microsoft PowerPoint + Excel Skills (Required).
• Previous work with SalesForce (Preferred).
• You are a problem-solver and self-starter who operates with a sense of efficiency, organization, and urgency.
• Excellent organization skills with a track record of successfully delivering results on complex, large-scale, cross-functional initiatives.
• Relationship-builder with collaborative skills to partner with a diverse set of colleagues.
• Outstanding written and oral communication skills with composure required to effectively communicate to senior leaders.
• Deep knowledge of the restaurant industry and experience working with restaurant operators.
• Confidence to work in a global environment dealing with different stakeholders (marketing, digital product, card product, customer service, legal, compliance, and external partners).
• High-level leadership skills.
• Able to drive results via influence.
• Thrive in a dynamic, fast-paced environment.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.