Senior Manager, Solutions Engineering

What You'll Do

• Lead, mentor, and develop a team of Solutions Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs — owning capacity planning, support rotations, and professional growth.
• Serve as the senior technical escalation point for complex or ambiguous integration scoping, determining what's SE-supportable versus what requires engineering involvement.
• Stay hands-on as a working manager: provide overflow support during high-volume periods, troubleshoot integration issues alongside the team, and maintain credibility as a technical resource.
• Partner with Product and Engineering on feature prioritization and roadmap decisions, authoring proposals informed by field-level integration friction and client feedback.
• Own the end-to-end SE engagement model: how account teams request support, how clients onboard, how work is tracked and routed across the team.
• Design and maintain automation systems that scale the team's leverage — AI-powered task assignment, intelligent knowledge bots, and cross-platform sync between communication and project management tools.
• Maintain the team's canonical SOP library: configuration guides, troubleshooting playbooks, onboarding templates, and pacing references.
• Identify and implement self-serve patterns that reduce manual SE involvement without sacrificing client experience or integration quality.
• Represent the voice of the external developer in internal product discussions, translating recurring technical challenges into actionable roadmap input.

What It Takes To Succeed

• 8+ years of relevant experience in Solutions Engineering, Sales Engineering, Technical Account Management, or a similar client-facing technical role with direct API/integration experience.
• 5+ years managing or leading a technical team in a player-coach capacity — you're comfortable context-switching between 1:1s and live debugging sessions.
• Deep working knowledge of RESTful APIs, OAuth 2.0 / API key authentication, webhooks, and event-driven data architectures.
• Demonstrated ability to operate at the intersection of sales and engineering — you can scope a deal and debug a payload in the same conversation.
• A track record of building process, documentation, and tooling from scratch in ambiguous, fast-moving environments where no playbook existed.
• Strong written communication: you can produce client-facing technical documentation, internal SOPs, and cross-functional proposals with equal clarity.
• A proactive, systems-oriented mindset — you'd rather build an automation than add headcount to solve an operational problem.