Senior Manager, Salesforce Professional Services

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse the job posting. Job Summary: The Senior Manager – Salesforce Professional Services leads the strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes. That's a summary; could be "About the role" or "Job Summary". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and put the summary paragraph. Then "What You Will Do" is responsibilities. So we can have

Responsibilities

with bullet list of duties. We need to extract bullet points from "What You Will Do" sections: It has sub-sections: Practice Growth, Client Engagement & Business Leadership; Delivery Excellence & Customer Success; Portfolio & Operational Leadership; People & Partner Leadership. Each contains bullet-like sentences separated by periods. We need to turn them into

• . Should we keep subheadings? Probably not; just list items. We need to preserve all substantive information, not invent or summarize away detail. So we need to list each bullet as separate
• . Might be many; but okay. Then "What we expect of you" includes requirements/qualifications/skills. We need to separate into Requirements, Qualifications, Skills maybe. The instruction says we can have sections for Requirements, Qualifications, Skills. We need to decide what goes where. The text: "What we expect of you Bachelor’s degree required and 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience OR, 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience. Ability to lead teams and gain consensus. Ability to identify and resolve client, project, and team challenges. Poven negotiation skills. Experience working with vendors and business partners. Strong collaboration with Sales and leadership teams to achieve service goals. Ability to lead and influence cross-functional teams. Excellent written, presentation, and verbal communication skills. Demonstrated ability to build relationships across all levels of the organization. Ability to manage ambiguity, change, and risk effectively. Demonstrated success leading teams to deliver critical results. Ability to prioritize and manage workload in a fast-paced environment. Ability to develop long-range plans for complex initiatives. Experience leading a Salesforce consulting or professional services practice. Salesforce certifications, a plus. Experience managing Salesforce partner relationships and alliance programs. Expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Industry Clouds, and Managed Services offerings." These are requirements/qualifications/skills. We could put them under Requirements (education + experience) and Skills (abilities). But we can also combine into one section "Requirements". However instruction says prefer a few substantive sections over many thin ones. So maybe we have "Requirements" covering education, experience, certifications, etc. And "Skills" covering abilities like leadership, negotiation, communication, etc. But we need to avoid duplication. Let's parse: Education/experience: - Bachelor’s degree required - 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience OR, - 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience. Other qualifications: - Experience leading a Salesforce consulting or professional services practice. - Salesforce certifications, a plus. - Experience managing Salesforce partner relationships and alliance programs. - Expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Industry Clouds, and Managed Services offerings. Skills/abilities: - Ability to lead teams and gain consensus. - Ability to identify and resolve client, project, and team challenges. - Poven negotiation skills (typo: "Poven" but keep as is). - Experience working with vendors and business partners. - Strong collaboration with Sales and leadership teams to achieve service goals. - Ability to lead and influence cross-functional teams. - Excellent written, presentation, and verbal communication skills. - Demonstrated ability to build relationships across all levels of the organization. - Ability to manage ambiguity, change, and risk effectively. - Demonstrated success leading teams to deliver critical results. - Ability to prioritize and manage workload in a fast-paced environment. - Ability to develop long-range plans for complex initiatives. We could put all under "Requirements" but that might be long. However instruction says prefer a few substantive sections over many thin ones. So maybe we have "Requirements" (education + experience) and "Skills" (abilities). Also maybe "Qualifications" for certifications and expertise. But we can combine certifications and expertise into Qualifications. Let's decide: We'll have sections: - About the role (summary) - Responsibilities (What You Will Do) - Requirements (education + experience) - Qualifications (certifications, expertise, partner experience, leading practice) - Skills (abilities like leadership, negotiation, communication, etc.) - Pay (Pay range and bonus) - Benefits (Benefits overview link) - (Schedule not present, so omit) We need to ensure we don't create sections with filler like "commensurate with experience". Pay section: we have "Pay range: $140,150 - $185,000 depending on experience and skill set Annual bonus target of 35% subject to terms and conditions of plan". That's substantive, so include Pay. Benefits: "Benefits overview: https://cdw.benefit-info.com/" plus maybe mention "Salary ranges may be subject to geographic differentials". That's also substantive. So Benefits section. We must not include boilerplate like EEO, AI-fluent organization, About Us, etc. Remove those. Also remove duplicated lines. Ensure we preserve all substantive information from the posting that is not boilerplate. Let's extract the responsibilities bullets precisely. From "What You Will Do": Practice Growth, Client Engagement & Business Leadership - Lead Salesforce Professional Services teams to achieve financial, operational, customer satisfaction, and coworker development objectives. - Drive practice growth through services revenue, profitability, pipeline development, forecasting, utilization, and strategic business planning. - Partner with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities while supporting executive customer engagements. - Establish and maintain executive-level relationships with customers, Salesforce, and key partner organizations to drive joint go-to-market initiatives and long-term growth. - Participate in customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions as a trusted advisor and executive sponsor. Delivery Excellence & Customer Success - Provide executive oversight for Salesforce consulting, implementation, integration, and managed services engagements. - Ensure successful project delivery through strong governance, resource planning, risk management, financial controls, and customer communication. - Own customer satisfaction, loyalty, and successful business outcomes across strategic enterprise engagements. - Lead resolution of complex customer, delivery, operational, and commercial issues while maintaining high-quality service delivery standards. Portfolio & Operational Leadership - Define the Salesforce services portfolio strategy, including onboarding new offerings, retiring legacy services, and developing reusable methodologies, accelerators, and service assets. - Collaborate with sales and account teams to expand customer adoption of existing and emerging Salesforce technologies. - Establish operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking. People & Partner Leadership - Lead, coach, mentor, and develop managers, architects, consultants, engineers, and project leaders. - Build workforce capabilities through certification programs, career development, succession planning, and leadership development. - Develop strong relationships with Salesforce and strategic partner organizations, including services leaders, engineering leaders, and account teams, to align resources, capabilities, and growth objectives. - Foster a culture of accountability, collaboration, innovation, customer focus, and continuous improvement. We need to turn each bullet into
• . Ensure we keep the exact phrasing. Now Requirements: Education/experience. We have two alternatives: 10+ years experience with 3 years managerial OR 14+ years experience with 3 years managerial. Also Bachelor's degree required. We could list as: - Bachelor’s degree required. - 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience; OR - 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience. We need to preserve the "OR". We'll keep as separate items maybe. Qualifications: certifications, expertise, partner experience, leading practice. - Experience leading a Salesforce consulting or professional services practice. - Salesforce certifications, a plus. - Experience managing Salesforce partner relationships and alliance programs. - Expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Industry Clouds, and Managed Services offerings. Skills: abilities list. - Ability to lead teams and gain consensus. - Ability to identify and resolve client, project, and team challenges. - Poven negotiation skills. - Experience working with vendors and business partners. - Strong collaboration with Sales and leadership teams to achieve service goals. - Ability to lead and influence cross-functional teams. - Excellent written, presentation, and verbal communication skills. - Demonstrated ability to build relationships across all levels of the organization. - Ability to manage ambiguity, change, and risk effectively. - Demonstrated success leading teams to deliver critical results. - Ability to prioritize and manage workload in a fast-paced environment. - Ability to develop long-range plans for complex initiatives. Pay: - Pay range: $140,150 - $185,000 depending on experience and skill set - Annual bonus target of 35% subject to terms and conditions of plan - Salary ranges may be subject to geographic differentials We could combine into
  or

  . Since it's a list, we can use

  • . Benefits: - Benefits overview: https://cdw.benefit-info.com/ We could just put a

    with that link. Now we need to output only HTML fragment, no /, no markdown fences. We'll structure:

    About the role

    The Senior Manager – Salesforce Professional Services leads the strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.

    Responsibilities

    • Lead Salesforce Professional Services teams to achieve financial, operational, customer satisfaction, and coworker development objectives.
    • Drive practice growth through services revenue, profitability, pipeline development, forecasting, utilization, and strategic business planning.
    • Partner with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities while supporting executive customer engagements.
    • Establish and maintain executive-level relationships with customers, Salesforce, and key partner organizations to drive joint go-to-market initiatives and long-term growth.
    • Participate in customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions as a trusted advisor and executive sponsor.
    • Provide executive oversight for Salesforce consulting, implementation, integration, and managed services engagements.
    • Ensure successful project delivery through strong governance, resource planning, risk management, financial controls, and customer communication.
    • Own customer satisfaction, loyalty, and successful business outcomes across strategic enterprise engagements.
    • Lead resolution of complex customer, delivery, operational, and commercial issues while maintaining high-quality