Senior Manager - Sales Tools Strategy

Responsibilities

• Evaluate the current state and define the future of the sales colleague tool strategy.
• Operationalize roadmaps built based on business priorities and seller needs.
• Build the analytical framework to drive decision making.
• Conduct internal and external analyses to align on new tool / AI workflow integration plans.
• Lead the end-to-end execution and enablement of these plans across the GCS organization.
• Support the development and execution of the future-state seller experience.
• Reduce workflow friction, improve adoption of key capabilities, and accelerate the integration of Gen AI into sales processes.

Qualifications

• 5+ years of demonstrated experience leading complex, cross-functional initiatives and analyses.
• Strong understanding of sales motions, seller workflows, customer acquisition and relationship management practices.
• Excellent written and verbal communication skills with the ability to influence stakeholders at multiple levels.
• Experience developing business requirements, prioritization frameworks, roadmaps, and success metrics.
• Familiarity with Gen AI, workflow automation, CRM platforms, and emerging sales technologies, with the ability to evaluate capabilities and translate them into business value.

About the Role

The Sales Enablement, Pricing and Transformation (SPT) team is a core facilitator in cultivating a strong sales experience from front to back office. This role will report to the Director, Tools Strategy and is responsible for defining and operationalizing the strategy and execution model for GCS’s sales tools and AI-driven workflows, enabling a unified, data-driven seller experience across the sales journey.

Benefits

At American Express, we offer competitive base salaries, bonus incentives, a 6% company match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities, and more. For a full list of Team Amex benefits, visit our Colleague Benefits Site.