Senior Manager, Sales Operations

About the Role

Cosette Pharmaceuticals, one of the fastest-growing organizations in the pharmaceutical industry, is actively building an oncology franchise focused on meeting unmet patient needs. We are seeking high-achieving professionals in Oncology Field Sales, Market Access, Medical, or Marketing who are inspired by delivering life-changing therapies to millions of patients. Our purpose is to improve patients’ lives through life-changing medicines, guided by an unwavering commitment to quality, scientific rigor, and integrity. Every decision begins with the patients and families who rely on us, inspiring us to build an organization that combines innovation with flawless execution. Our success is powered by talented individuals empowered to collaborate, take ownership, challenge ideas, and deliver results.

Responsibilities

• Sales Operations Strategy & Commercial Execution
  • Support the execution of Cosette's commercial operations strategy aligned with business objectives and commercial priorities.
  • Develop scalable processes that improve operational effectiveness across the commercial organization.
  • Partner with Commercial Leadership to identify opportunities to improve field productivity, execution, and customer engagement.
  • Establish standardized operating procedures supporting commercial planning and field execution.
  • Continuously evaluate operational processes and recommend improvements that enhance organizational effectiveness.
• Field Force Effectiveness
  • Lead field force effectiveness initiatives including territory alignment, deployment optimization, workload analysis, and performance reporting.
  • Develop dashboards and metrics that measure field productivity and commercial execution.
  • Partner with Sales Leadership to identify trends, opportunities, and performance gaps.
  • Support account planning and territory optimization initiatives.
  • Evaluate field execution metrics and recommend operational improvements.
• Sales Reporting & Business Analytics
  • Develop and maintain executive dashboards, sales reports, KPI reporting, and commercial performance analytics.
  • Deliver timely, accurate reporting supporting executive decision-making.
  • Analyze sales trends, customer engagement metrics, territory performance, and market dynamics.
  • Partner with Commercial Analytics and Finance to ensure consistent reporting methodologies.
  • Provide ad hoc analyses supporting strategic business decisions.
• Incentive Compensation Administration
  • Manage administration of sales incentive compensation programs.
  • Coordinate goal setting, quota administration, payout validation, and monthly reporting.
  • Partner with HR, Finance, and external vendors to ensure timely and accurate incentive payments.
  • Monitor plan effectiveness and recommend enhancements that align with commercial objectives.
  • Maintain governance, documentation, and compliance for incentive compensation programs.
• Targeting & Customer Segmentation
  • Partner with Commercial Leadership to develop customer targeting and segmentation strategies.
  • Utilize internal and external data sources to optimize customer selection and call planning.
  • Support territory alignment and customer assignment processes.
  • Monitor targeting effectiveness and recommend refinements based on business performance.
  • Collaborate with Marketing and Analytics to improve customer engagement strategies.
• Sales Meeting Planning & Commercial Communications
  • Lead operational planning for National Sales Meetings, POAs, regional meetings, launch meetings, and commercial conferences.
  • Coordinate meeting logistics, agendas, business reviews, recognition programs, and operational support.
  • Partner with Marketing, Training, HR, and Executive Leadership to ensure successful meeting execution.
  • Manage meeting vendors and external partners supporting commercial events.
  • Support ongoing field communications and commercial announcements.
• CRM & Commercial Systems
  • Partner with IT and Commercial Operations to optimize CRM, MLR, and other commercial systems.
  • Support field adoption of CRM tools and reporting capabilities.
  • Coordinate system enhancements, testing, and user acceptance activities.
  • Ensure data quality and integrity across commercial platforms.
  • Identify opportunities to leverage technology that improves field effectiveness.
• Vendor & Project Management
  • Manage relationships with external vendors supporting incentive compensation, reporting, CRM, targeting, and sales meeting execution.
  • Lead cross-functional commercial operations projects from planning through implementation.
  • Ensure projects are delivered on time, within budget, and aligned with business priorities.

Requirements

• Education
  • Bachelor’s degree required.
  • MBA or advanced business degree preferred.
• Experience
  • 7+ years of pharmaceutical, biotechnology, or healthcare commercial experience.
  • 3+ years of experience in Sales Operations, Commercial Operations, Business Analytics, or Field Force Effectiveness.
  • Demonstrated experience supporting pharmaceutical sales and/or marketing organizations.
  • Experience supporting specialty pharmaceutical, oncology, hospital, rare disease, or other complex therapeutic markets preferred.
• Preferred Experience
  • Experience administering incentive compensation programs.
  • Experience with customer targeting, segmentation, and territory alignment.
  • Experience supporting National Sales Meetings and commercial planning processes.
  • Experience partnering across Sales, Marketing, Finance, HR, IT, and Executive Leadership.
• Skills
  • Strong understanding of pharmaceutical commercial operations and sales organization structures.
  • Experience with CRM, data, incentive compensation platforms, and commercial reporting tools.
  • Advanced Excel, Power BI, Tableau, or similar analytics platforms preferred.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication and presentation skills.
  • Ability to influence cross-functional stakeholders without direct authority.
  • Knowledge of pharmaceutical promotional compliance and regulated commercial environments.
  • Continuous improvement mindset with strong attention to detail.

Key Performance Indicators (KPIs)

• Field Force Effectiveness
  • Improvement in field productivity and execution metrics.
  • Successful implementation of territory alignment and targeting initiatives.
  • Increased adoption and utilization of CRM and commercial systems.
• Operational Excellence
  • Timely and accurate delivery of commercial reporting.
  • On-time administration of incentive compensation programs.
  • Successful execution of National Sales Meetings, POAs, and commercial planning meetings.
  • High data quality across commercial reporting platforms.
  • Effective management of vendors and operational budgets.
• Business Impact
  • Improved commercial decision-making through actionable reporting and analytics.
  • Increased sales leadership satisfaction with Sales Operations support.
  • Continuous improvement of commercial processes and operational efficiency.
  • Successful support of commercial launches and organizational expansion.
  • Scalable commercial operations infrastructure supporting Cosette's continued growth.

Pay

The expected annual base salary for this New Jersey-based position is $120,960 - $151,200. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability
• 401(k) match
• Flexible spending accounts
• Health savings account
• Employee assistance program
• Tuition reimbursement program
• Parental leave
• Wellness program
• Paid time off
• Volunteer time
• Holidays

Schedule

This role follows a hybrid work schedule, requiring three (3) onsite days per week at our Bridgewater, NJ office.