Senior Manager, Sales Operations

About the role

PROCEPT BioRobotics is seeking a strategic, analytical, and execution-oriented Sr. Manager, Sales Operations to help scale and strengthen our commercial operations capabilities in support of a rapidly growing business. This individual will play a critical role in driving operational excellence across forecasting, territory planning, incentive compensation, CRM optimization, sales analytics, and commercial process improvement.

Responsibilities

• Sales Operations Leadership:
  • Lead and develop the Sales Operations function, including direct management of full-time employees & consultant partners, while fostering a high-performance, service-oriented culture.
  • Serve as a trusted advisor to commercial leadership by providing strategic insights, operational support, and recommendations that improve sales execution and drive business performance.
  • Partner cross-functionally with Sales, Marketing, Finance, HR, Legal, and IT to support execution of commercial priorities and operational initiatives.
  • Build and scale sales operations infrastructure, processes, and governance to support organizational growth, field productivity, and commercial effectiveness.
  • Drive operational rigor, accountability, and continuous improvement across forecasting, pipeline management, CRM utilization, territory management, and performance reporting.
  • Establish operating cadences, KPIs, and business rhythms that improve visibility, accountability, and execution across the commercial organization.
  • Identify opportunities to streamline workflows, improve data quality, and reduce manual processes through automation and systems optimization.
  • Support change management initiatives that improve adoption of commercial tools, processes, and operational best practices across the sales organization.
• Sales Compensation & Incentive Management:
  • Lead administration and optimization of U.S. and Global sales compensation plans, including quota management, commissions, and performance reporting.
  • Partner with Finance, HR, and Sales Leadership to design, implement, and communicate effective incentive compensation programs aligned to business objectives.
  • Ensure accuracy and integrity of compensation data, reporting, and payout processes.
  • Evaluate compensation plan effectiveness and recommend enhancements to drive sales performance and organizational alignment.
  • Establish clear documentation, controls, and processes to support scalability and compliance.
• Territory Planning & Commercial Strategy:
  • Lead territory design, alignment, and optimization initiatives utilizing internal performance data and third-party market intelligence.
  • Partner with Sales Leadership on annual quota setting, capacity planning, and organizational modeling.
  • Maintain account segmentation, customer targeting strategies, and market opportunity analysis.
  • Support strategic planning initiatives by analyzing market trends, procedural adoption, capital placements, and commercial performance metrics.
• Process Optimization:
  • Lead ongoing optimization and governance of sales operations support systems.
  • Identify opportunities to streamline workflows, automate reporting, and improve data quality and operational efficiency.
  • Establish and document standardized sales operations processes and best practices.
  • Drive adoption of tools, dashboards, and operational processes across the commercial organization.
  • Partner with IT and business stakeholders to support system enhancements, integrations, and commercial technology initiatives.
• Sales Analytics & Business Insights:
  • Develop and deliver executive-level dashboards, KPIs, and reporting to monitor sales performance and operational effectiveness.
  • Translate complex data into actionable insights and recommendations for senior leadership.
  • Partner with commercial stakeholders to identify growth opportunities, operational risks, and performance improvement initiatives.
  • Lead analysis of sales productivity, procedural trends, market penetration, and customer adoption metrics.
  • Support board-level and executive presentations with accurate and insightful commercial analytics.

Requirements

• Bachelor’s degree in Business, Finance, Analytics, Economics, or related field.
• 7–10 years of progressive experience in Sales Operations, Commercial Operations, Business Analytics, Finance, or related roles.
• 2+ years of people leadership or demonstrated experience leading cross-functional initiatives and mentoring team members.
• Strong experience with sales compensation administration, territory planning, analytics and CRM management.
• Familiarity with sales compensation platforms and forecasting tools.
• Advanced analytical and problem-solving skills with strong proficiency in Excel and data analysis.
• Ability to synthesize large datasets into clear, actionable business insights.
• Excellent communication and stakeholder management skills with the ability to influence across all levels of the organization.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to drive process improvements and implement scalable operational solutions.

Qualifications

• Experience working with Salesforce.com and commercial analytics platforms.
• Experience with data visualization and BI tools such as Tableau or Power BI.
• Experience in medical device, healthcare, life sciences, or capital equipment sales environments.
• Experience supporting global commercial organizations.
• Interest in innovative surgical technologies and improving patient outcomes.

Pay

$192,960 to $227,010