Senior Manager, Revenue Operations Scaled Services, Enablement and Support - Member Experiences - Sam's Club Connect

About the role

The Senior Manager, Member Experiences will lead the strategy and execution of member-facing (B2C) events and activations across Sam’s Club. This role is responsible for bringing the Sam's Club Connect retail experience network to life through in-club and in-market experiences that engage members, elevate the brand, and drive measurable business impact. This role requires a strong operator and collaborator with expertise in experiential marketing, capable of translating strategy into high-quality execution. The ideal candidate blends creativity with operational rigor and thrives in a cross-functional, fast-paced environment.

What you'll do

• Plan and execute all member-facing events
• Translate Sam's Club Connect's strategy into scalable, high-impact B2C experiences that drive engagement and member value
• Ensure all activations are aligned to brand standards and deliver measurable outcomes
• Partner with Merchandising, Marketing, Membership, Media, and Operations to deliver priority, integrated experiences
• Build strong working relationships, including Media Strategy, to ensure seamless promotion, coordination and delivery
• Establish and manage timelines, budgets, and workflows across concurrent activations
• Implement consistent processes for planning, execution, and post-event measurement
• Track performance metrics; optimize programs based on insights and feedback
• Manage relationships with experiential, production, and technology vendors
• Support vendor selection to ensure quality, efficiency, and consistency

What you'll bring

• 6–8 years of experience in experiential marketing, event execution, or brand activations
• Proven experience managing end-to-end execution of consumer-facing events or programs
• Strong cross-functional collaboration skills within complex, matrixed organizations
• Experience managing vendors, budgets, and multiple projects simultaneously
• Understanding of retail, omnichannel marketing, or member/customer engagement
• Strong organizational and communication skills, with attention to detail and follow-through

Pay

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable
• For information about PTO, see https://one.walmart.com/notices
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to a specific plan or program terms