Senior Manager, Regional Services

About the role

Join the North American Automation PPS Regional Services team as a Senior Manager, where you will drive profitable growth, customer satisfaction, employee engagement, and execution of service strategies.

Responsibilities

• Lead the North American Automation PPS Regional Services team, including service managers, field service teams and service project managers.
• Establish and maintain high standards for service delivery performance.
• Ensure customer satisfaction through proactive engagement and value-driven service delivery.
• Drive service revenue growth, profitability, and market growth strategic actions.
• Work with the Service Managers to manage regional service budgets, forecasts, and business performance metrics and ensure achievement of financial targets including revenue and gross profit.
• Work with the Service team to identify and pursue new service business including lifecycle agreements, spare parts growth and demand service opportunities.
• Work with the Service team to successfully implement global processes (Semaphore, Beacon).
• Monitor Service Project performance including delivery quality, margins and revenue recognition schedules.
• Champion Valmet's HSE policies, ensuring all service activities comply with Valmet's HSE policies.

Requirements

• Bachelor's degree in engineering, Business Management, or related field.
• 5+ years of progressive leadership experience in industrial automation, service operations, or related industries.
• Proven experience leading geographically dispersed service organizations.
• Strong financial and business management expertise.
• Demonstrated success driving growth, profitability, and organizational performance.
• Strong leadership, communication, and change management capabilities.
• Ability to travel throughout North America as required.

Benefits

• Generous wage and benefits package
• 401k with company match
• Company-funded pension

This position is not available for international relocation. Applicant must be living and authorized to work in the US.