Senior Manager, QRC Manager

About the role

Flowserve is seeking an experienced, people-first operations leader to serve as Senior Manager of the Quick Response Center (QRC). In this key site leadership role, you will have end-to-end accountability for operational execution, customer experience, manufacturing throughput, and aftermarket repair operations across pumps, mechanical seals, and rotating equipment. As the site leader, you will manage a multidisciplinary, diverse team across assembly, machining, DCI (Disassembly, Cleaning, Inspection), engineering, and field service.

Responsibilities

• Direct all daily manufacturing, assembly, machining, testing, and aftermarket repair operations for rotating equipment, pumps, and mechanical seals to maximize throughput and operational efficiency.
• Champion an uncompromising safety-first culture adhering to strict environmental, health, and safety standards to achieve zero Lost Time Accidents (LTA) and maintain low TRR metrics. Enforce ISO quality management systems across all shop workflows.
• Recruit, mentor, train, and counsel direct labor and supervisory personnel. Build direct labor progression programs, cross-training matrices, and robust succession planning for the facility.
• Develop and execute comprehensive operational plans managing direct labor utilization, labor absorption, budget variance, facility maintenance, operating expenses, and capital expenditures (CapEx).
• Implement Lean Manufacturing, Kaizen, 6S, and Continuous Improvement Programs (CIP) to eliminate shop bottlenecks, streamline repair scopes, reduce warranty costs, and eliminate past-due backlogs.
• Partner with Regional Sales, Commercial Operations, Project Management, Quality, and Finance to ensure seamless order execution, accurate repair quotations (AMP cycle time), and best-in-class customer service.

Requirements

• 8–10+ years of progressive manufacturing or aftermarket repair operations experience, including at least 3–5+ years in direct supervisory or operations site management (Plant Manager, Shop Manager, Production Manager, or Service Center Manager).
• Proven knowledge of pumps, mechanical seals, rotating equipment, or related industrial fluid motion and control equipment. Understanding of service/shop operations including DCI, machining, welding, assembly, testing, and field service.
• Demonstrated track record applying Lean, Six Sigma, 5S/6S, Kaizen, or Root Cause Analysis to drive measurable Year-Over-Year gains in OTD, safety, and productivity.
• Experience managing site KPIs (labor absorption, OTD, TRR, warranty, past due backlog), utilizing ERP/MRP order management platforms, and proficient in Microsoft Office (Excel, PowerPoint).
• Bachelor’s Degree (B.S. or B.A.) in Mechanical Engineering, Industrial Engineering, Operations Management, Business, or a related technical discipline.