QA (Quality Assurance) Senior Manager

Responsibilities

• Manage all aspects of the QA department, including personnel, fabric inspections, lab testing, domestic production, factory inline audits, problem solving, overseas review support, and QC scheduling.
• Travel overseas as needed and with approval from the QA Director.
• Support the BQS (Barco Quality System) implementation by following up on requirements and recommending updates or improvements.
• Maintain accurate records for fabric inspections, color lot shade approvals, and inline and final audit reports for overseas and domestic production.
• Absorb inspection decisions for all purchase orders and styles arriving at Barco’s Gardena distribution center from local contractors and overseas factories.
• Review pre-alerts as shared by Production, Shipping, and Receiving to plan daily workloads, prepare for rush requests, and manage priorities.
• Coincide with Customer Service and Sales to review quality issues, keep the QA Director informed, and ensure proper follow-up.
• Partner with the QA NPDL (New product development launches) lead to stay informed of changes or revisions to tech packs and styles.

Qualifications

• Supervise all QA staff, including temporary employees assigned to Barco’s distribution center, and manage workloads, results, recordkeeping, and vendor performance data entry/reporting.
• Follow established Barco QA procedures, protocols, and policies outlined in the BQS for overseas factories and local contractors.
• Maintain quality-control relationships with factories and develop processes that ensure products meet QC requirements for shipment to Barco Uniform divisions and customers.
• Coordinate with the QA NPDL lead to stay informed of approved samples, updated tech packs for rolling styles, new fabrics and trims, and related details so the inspection team is prepared when each style or purchase order arrives at the distribution center.
• Investigate quality issues, identify root causes, recommend corrective measures to the QA Corporate Director, and follow up with the overseas QA team, vendor, or factory involved.
• Ensure quality objectives and commitments are communicated to and met by local contractors to comply with Barco’s standard operating procedures and technical data sheets.
• Review and maintain complete inspection reports and records.
• Ensure rejection sheets and vendor chargebacks are issued on time after proper notification to the factory or vendor when corrective action or chargeback applies, following the Charge Back SOP.
• Advise production facilities on corrective measures to prevent recurring quality issues.
• Implement and manage processes to achieve quality-control compliance and support Direct-to-Stock practices for Barco Uniform finished goods.
• Mentor QC personnel and provide performance feedback as needed to support team productivity.
• Escalate all QA failures or concerns to the QA Director. If the QA Director is unavailable or traveling, contact the VP of Supply Chain or SVP of Supply Chain and Operations.

Skills

• Excellent technical skills are required, including proficiency in Microsoft Office, Word, and Excel.
• Knowledge of Full Circle and/or Inspectorio is highly desirable.

Benefits

• Annual Salary range: 110,000 - 135,000.
• Final compensation is dependent on skill level, experience, and other factors.
• Competitive Medical, Dental and Vision contributions.
• 401k with 3% employer match.
• Employee Wellness Program.
• Paid vacation and holidays.
• Additional floating holidays to use when you want.
• Sick time.
• Employee sponsored life insurance.
• Employee Discounts.
• Employee Tuition Reimbursement.
• Employee Assistant Program.
• Employee Recognition Activities.
• Medical FSA, Dependent Care FSA, Additional Life Insurance, Critical Illness, Accident, & Hospital Indemnity plans.