Senior Manager, Project Management – Systems Additions

Responsibilities

• Team Leadership and Development
• Lead, mentor, and develop a team of Project Managers across varying experience levels, ensuring strong performance, accountability, customer service, and professional growth.
• Conduct effective recurring 1:1 meetings, coaching sessions, performance evaluations, and development planning to support employee engagement and retention.
• Foster a collaborative, solutions-oriented culture focused on operational excellence, communication, continuous improvement, and customer satisfaction.
• Ensure Project Managers receive comprehensive onboarding and ongoing training related to company products, operational workflows, project execution standards, and internal systems.
• Support workload balancing, resource planning, and staffing alignment to meet current and future operational demands.
• Provide leadership during high-pressure situations, escalations, and rapidly changing operational priorities.
• Partner with department and regional leadership to align team objectives with broader organizational goals and operational strategies.
• Operational Leadership and Project Oversight
• Lead the Project Management team to ensure projects are executed accurately, efficiently, and in accordance with contractual scope, operational standards, and customer expectations.
• Ensure Project Managers maintain accurate project schedules, forecasting, billing activities, status updates, and project documentation throughout the project lifecycle.
• Drive operational consistency and accountability across project execution processes, workflows, communication standards, and customer engagement practices.
• Support Project Managers in proactively identifying and mitigating project risks, operational bottlenecks, scheduling conflicts, material delays, and customer-impacting issues.
• Ensure project teams effectively coordinate operational dependencies including material procurement, programming requirements, permitting, subcontractor coordination, site readiness, and scheduling alignment.
• Assist Project Managers in prioritizing competing demands while maintaining project quality, customer experience, and financial performance.
• Partner with leadership to improve operational scalability, customer experience, forecasting accuracy, and project delivery performance.
• Financial and Forecasting Accountability
• Support achievement of installation revenue, labor utilization, forecasting, and margin objectives across the Systems Additions portfolio.
• Review project financials, labor forecasts, subcontractor utilization, material readiness, and project risks to proactively identify and address budget variances.
• Ensure Project Managers maintain accurate installation revenue forecasting and timely billing activities.
• Partner with Finance, Revenue Management, and Operations leadership to improve forecasting accuracy and operational reporting.
• Drive accountability around project execution efficiency, cost control, and operational performance metrics.
• Continuous Improvement and Industry Leadership
• Lead process improvement initiatives that enhance operational efficiency, communication, scalability, customer experience, and project execution consistency.
• Conduct post-project reviews and lessons learned discussions to identify opportunities for operational improvement and knowledge sharing.
• Regularly solicit feedback from customers, staff, and leadership to identify barriers impacting service delivery and team effectiveness.
• Stay current with emerging trends, technologies, and best practices within the electronic security, access control, and property technology industries.
• Partner with Product and Engineering teams to provide operational and customer feedback that supports product and service improvements.

Qualifications

• Bachelor’s degree in Business, Engineering, Project Management, Construction Management, or related field preferred.
• Equivalent professional experience will also be considered.
• PMP Certification preferred.
• 7+ years of project management experience, preferably within the electronic security, access control, low voltage, or property technology industry.
• 3+ years of experience leading or managing Project Managers or operational delivery teams.
• Proven experience managing large, complex, customer-facing projects from design through implementation.
• Strong understanding of operational project delivery, scheduling, forecasting, budgeting, subcontractor coordination, and customer management.
• Demonstrated ability to lead through ambiguity, shifting priorities, and fast-paced operational environments.
• Strong executive presence with the ability to communicate effectively across customers, technical teams, field operations, and senior leadership.
• Proven ability to drive cross-functional collaboration and operational alignment across multiple departments.
• Excellent problem-solving, organizational, prioritization, and decision-making skills.
• Strong financial acumen with experience managing budgets, forecasting, labor utilization, and operational performance metrics.
• Proficiency with CRM and project management platforms such as Microsoft Dynamics, Microsoft Project, Monday.com, Fieldwire, or similar tools.
• Able to travel as needed to support customers, operations, and team development.