Senior Manager Project Delivery LTD

General Purpose

The Senior Manager, Project Delivery (AI) is accountable for the end-to-end execution of a specific strategic initiative within our North America eCommerce team, ensuring it is delivered on time, within scope, and with clear alignment across all stakeholders. This role acts as the single point of accountability for project delivery and adoption, driving execution discipline, decision-making, and cross-functional coordination.

Key Responsibilities

• End-to-end project leadership

• Own delivery of a defined transformation project (e.g., AI-enabled customer service, process redesign, or tool implementation)

• Establish and manage detailed project plans incorporating both business and technical activities (milestones, dependencies, critical path, change management)

• Drive execution across cross-functional teams (Global Digital, Consumer Service, Ops, Tech, etc.)

• Ensure clarity of scope, priorities, and success criteria

• Execution management & governance

• Run project cadence (weekly check-ins, milestone reviews, leadership updates)

• Manage RAID (risks, assumptions, issues, dependencies) with clear mitigation actions

• Escalate risks and decisions with clear recommendations when needed

• Maintain decision logs and ensure alignment across stakeholders

• Stakeholder alignment

• Serve as the primary point of contact for all project stakeholders

• Align teams on timelines, roles/responsibilities, and deliverables

• Facilitate working sessions and decision forums to drive progress

• Delivery readiness coordination

• Partner with Process & Change lead to ensure:

  • Process design is complete and validated
  • Documentation and training are ready for rollout

• Requirements

• Must be able to flex schedule in order to support early morning calls ranging from 7am-9am PT and earlier if needed to collaborate with colleagues based in Europe.

Requirements

• Education & Experience

• Bachelor’s degree in Business, Engineering, Information Systems, or related field

• 7-10+ years of experience in project/program management or digital delivery

• Proven success delivering complex, cross-functional initiatives with multiple stakeholders

• Experience working in eCommerce, digital product, or customer experience environments preferred

• Demonstrated experience in executive stakeholder management and reporting

• Experience operating in agile or hybrid delivery models

Hard-skills

• Advanced project planning and management (timelines, dependencies, critical path)

• Raid management and risk mitigation strategies

• Governance design and execution (cadence, reporting, escalation frameworks)

• Tools (preferred but flexible):

  • Jira / Confluence for Technical tracking and documentation
  • Smartsheet / MS Project / Planner
  • PowerPoint / Excel for executive reporting
  • SharePoint for document storage and communication
  • MS Teams for collaboration

• Strong data interpretation skills (status, performance metrics, delivery KPIs)

Soft-skills

• Accountability leadership: Drives outcomes without direct authority

• Executive communication: Distills complexity into clear, concise messaging

• Structured thinking: Breaks down ambiguity into actionable plans

• Decision facilitation: Able to guide teams through tradeoffs and alignment

• Attention to detail: Tracks dependencies, risks, and commitments rigorously

• Resilience & adaptability: Thrives in fast-paced, evolving environments

• Influence & stakeholder management: Builds alignment across functions

Benefits

• Robust and progressive medical coverage including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance

• Supplemental employee-paid coverage

• 401k plan and Stock Purchase Plan with employer match

• Education assistance and generous Leave policies including 12 weeks of paid parental leave

• Hybrid work policy requiring attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week

• Working language is English

Company Information

• Adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

• Adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage.

• Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.

• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.

• Though our teammates hail from all corners of the world, our working language is English.