Senior Manager Program Management - Payment

This role balances strategic execution with day-to-day people leadership to ensure successful delivery of payment-related initiatives aligned with business objectives.

Responsibilities

• Lead, coach, and develop a team of project managers, providing regular feedback, performance guidance, and career development support.
• Establish clear expectations and accountability for individual and team performance.
• Conduct regular 1:1s, performance reviews, and development conversations to support engagement, growth, and retention.
• Support talent planning activities, including hiring, onboarding, and succession planning.
• Foster a collaborative, inclusive, and high-performing team culture aligned with organizational values.
• Provide oversight and direction for complex payment-related programs and initiatives, ensuring alignment with business priorities.
• Manage program timelines, risks, dependencies, and resource allocation across the team.
• Ensure consistent application of program management standards, tools, and best practices.
• Remove obstacles and escalate risks as needed to ensure successful delivery.
• Serve as a primary point of contact for senior stakeholders related to assigned programs.
• Partner closely with Product, Technology, Operations, and other cross-functional teams to drive program outcomes.
• Communicate program status, risks, and achievements effectively to leadership audiences.
• Monitor team workload and capacity to ensure balanced resource allocation.
• Drive continuous improvement in processes, execution, and delivery quality.
• Use data and metrics to evaluate team and program performance and inform decision-making.
• Hire, develop, coach, lead, and retain top-tier talent with a focus on building a team and culture that employs best-in-class practices to support high levels of internal and external customer satisfaction.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Perform duties with or without reasonable accommodation.

Requirements

• 8+ years in program or transformation leadership in complex, matrixed environments.
• Bachelor’s degree highly preferred; master’s degree preferred.
• Demonstrated experience leading and developing teams, including performance management and employee development.
• Proven ability to coach others, provide feedback, and build high-performing teams.
• Strong interpersonal and communication skills to lead through influence and collaboration.
• Strong experience leading cross-functional initiatives with multiple stakeholders.
• Demonstrated ability to manage governance, budgets, risks, and executive updates.
• Experience in healthcare, regulated industries, or operational transformation preferred.
• PMP or comparable certification required.

Skills

• Healthcare payer/provider operations.
• Portfolio governance.
• Enterprise program delivery.
• Dependency management.
• Executive communication.
• Stakeholder influence.
• Risk management.
• Benefits realization.
• Decision-making under ambiguity.

Cognitive / Mental Requirements

• Communicating with others to exchange information.
• Problem-solving and thinking critically.
• Completing tasks independently.
• Interpreting data.
• Making timely decisions in the context of a workflow.
• Maintaining focus.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Applying established protocols in a timely manner.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.

Pay

Base compensation ranges from $155,000 to $200,000 per year. Specific offers are determined by various factors, including experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Benefits

• Medical, dental, vision, disability, and life insurance coverage.
• 401(k) savings plans.
• Paid family leave.
• 9 paid holidays per year.
• 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.