Senior Manager - Program Management- Cyber Security Operations
American Express · United States · Yesterday
RemoteRemoteEngineeringFull-time
About the role
The Program Manager will support the Vice President and leadership team in managing day-to-day operational priorities, ensuring alignment and follow-through on key initiatives. They will develop and deliver executive-level reporting and presentations, coordinate and track cross-functional initiatives, and support the organization's strategic roadmap.
Responsibilities
- Support the Vice President and leadership team in managing day-to-day operational priorities, ensuring alignment and follow-through on key initiatives
- Drive and maintain leadership operating cadence, including preparation for meetings, tracking outcomes, and ensuring completion of follow-up actions
- Develop and deliver executive-level reporting and presentations, including status updates, risk summaries, and performance metrics
- Coordinate and track cross-functional initiatives, ensuring alignment, accountability, and timely delivery across multiple teams
- Track and manage key risks, issues, dependencies, and decisions, ensuring appropriate escalation and resolution
- Support execution of the organization’s strategic roadmap, including transformation initiatives and process improvements
- Manage organizational planning activities, including goal tracking, metrics reporting, and performance monitoring
- Drive consistency in governance processes, including reporting standards, documentation, and communication workflows
- Serve as a coordination point for high-priority issues, ensuring leadership visibility and structured follow-up
- Partner with Technology, Risk, Legal, and Audit teams to support regulatory readiness, exam coordination, and documentation alignment
- Develop and deliver internal communications to drive clarity and alignment across the organization
- Build strong working relationships across teams to support collaboration, execution, and effective information flow
Qualifications
- Minimum of 6 –10 years of experience in program management, project management, operations, or related roles
- Demonstrated experience managing complex, cross-functional initiatives in a matrixed environment
- Strong ability to synthesize operational, risk, or technical information into clear, actionable insights
- Experience developing executive presentations, reporting, and stakeholder communications
- Prior proven ability to manage multiple priorities and drive execution with strong attention to detail
- Experience operating in a regulated or risk-managed environment
- Bachelor’s degree in a relevant field, or equivalent combination of education and professional experience
Preferred Qualifications
- Background in program delivery or project management within large enterprise organizations
- Familiarity with cybersecurity domains such as threat intelligence, incident response, or security operations
- Experience supporting regulatory exams or audit engagements
- Experience with organizational planning, reporting, and performance tracking processes