Senior Manager, Program Delivery & Impact

Primary Responsibilities

• Lead delivery of priority refereeing programs from concept through rollout and adoption.
• Define clear problems, outcomes, and practical solutions aligned to refereeing priorities.
• Develop structured delivery plans, including sequencing, stakeholder engagement, communications, and training.
• Translate strategy into executable programs that can be implemented consistently across the system.
• Work directly with the Vice President of Refereeing to translate strategic priorities into clear delivery plans and initiatives.
• Identify and engage key stakeholders across refereeing, including State Referee Committees, leagues, assignors, coaches, and members.
• Build alignment across stakeholders to ensure programs reflect real needs and can be delivered effectively.
• Partner with MarComms to shape and execute communication strategies that drive rollout, adoption, and sustained engagement.
• Ensure messaging, timing, and channels are aligned to delivery plans and reach the right audiences across the refereeing ecosystem.
• Partner with the Director of Education to support rollout and adoption of referee education initiatives.
• Ensure education programs are aligned to delivery plans and applied consistently across the system.
• Partner with the Senior Manager, Refereeing Technology & Platforms on product and platform initiatives, including Ref360, ensuring alignment between development and delivery.
• Work with the Senior Manager, Operations to coordinate delivery requirements and align rollout with operational capacity and timelines.
• Develop and lead rollout plans, including stakeholder alignment, communication sequencing, and launch coordination.
• Track adoption and usage, identify gaps, and take action to improve uptake and long-term impact.

Requirements

• Minimum Qualifications:
• Bachelor’s degree or equivalent professional experience.
• 5-7 years experience delivering programs, products, or initiatives into real-world environments.
• Proven ability to manage delivery across multiple stakeholders and workstreams.
• Strong operational skills, including planning, prioritization, and execution.
• Ability to influence stakeholders and build alignment across diverse groups.
• Strong communication and organizational skills.
• Ability to move between planning and hands-on execution.
• Comfortable working in evolving environments and taking ownership of outcomes.
• General knowledge of soccer.
• Capable of working in fast-paced and demanding environments.
• Desired Qualifications:
• Experience working in soccer, sport, or officiating environments.
• Understanding referee development systems or officiating environments.
• Experience in membership-based or distributed organizations.
• Experience bringing new products, tools, or programs to market.
• Experience driving adoption and behavior change across large user groups.
• Background in program delivery, product management, or operations.
• Experience working with marketing or communications teams on rollout.

U.S. Soccer

U.S. Soccer offers a comprehensive compensation package, a casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.