Senior Manager, Product Management - CX

About the role

The Senior Manager, PM will lead the Locations team within Customer Experience product management, responsible for the Frontline product serving location-based businesses (hospitality, QSR, retail).

This person will lead the strategy and execution to help us scale our suite of products supporting location based businesses in our priority industry verticals.

This part of our business is at an inflection point, and we are looking for a strategic, curious, and high agency leader to take it to the next level as we continue to expand our global footprint of world-class customers.

Responsibilities

• Raise the bar on Product Craft: Possesses excellent product taste, understands what it means to operate in a 'product-led' organizational culture, operates with high agency and has the organizational skills to drive work from idea to market.
• Leads and Empowers: Coaches, mentors, and builds high-performing product managers, holding the team accountable to clear outcomes while fostering their career growth.
• Navigates Ambiguity: Comfortably charts a path forward through rapid discovery, continuous learning, turning complex technological shifts into clear, executable product roadmaps.
• Collaborates Generously: Bridges the gap between deeply technical applied science/engineering teams and cross-functional partners like legal, privacy, and go-to-market.
• Customer-Obsessed: Regularly engages with customers to translate their pain points into robust, scalable capabilities.

Qualifications

• Proven PM Leadership: Extensive experience in product management, including a proven track record (>3 years) of directly managing, coaching, and developing other product managers and 10+ total years of experience in product management.
• Demonstrated ability to identify then execute product strategy end-to-end.
• Demonstrated ability to manage and execute organizational change.
• Success in scaling, taking businesses and products from 1 → N.

Skills

• Expertise in product craft.
• Familiarity with continuous/real time product loops.
• Player-coach mentality.

Benefits

Experience Bonus: Qualtrics offers US employees an annual $1,800 "experience bonus" to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.

The satisfaction of empowering large networks through technology.

The opportunity to work with a diverse range of influential brands.

A role that encourages personal growth and initiative within a growing business area.

Pay

For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience.

A sign-on bonus and restricted stock units may be included in an employment offer.

Schedule

Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.