Senior Product Manager, Customer Experience (CX)

For our client, we are seeking a Senior Product Manager, Customer Experience (CX) to join the team of a leader in the Retail & Consumer Goods space. This role will own the customer experience product strategy across the buying journey, with a particular focus on reducing friction and improving trust in the purchase flow. You will partner closely with cross-functional teams to identify high-impact opportunities, prioritize the roadmap, and deliver measurable improvements to customer outcomes and business performance. The ideal candidate will use data, experimentation, and customer insight to shape a long-term product vision while driving near-term execution. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $169,951 – $188,835 annually Responsibilities Partner cross-functionally to ship impactful features that enhance KPIs. Define and execute a two-year product strategy aimed at bottom-of-funnel areas. Drive continuous A/B testing to optimize the buying flow and validate features. Conduct data analysis and customer research to address friction points in purchasing. Lead the design of post-discovery flows to enhance customer trust and lifetime value. Manage agile sprint cycles for immediate user experience improvements. Communicate product vision and roadmap priorities to leadership and stakeholders. Qualifications 5+ years of product management experience in e-commerce or digital consumer products. Proven track record of product ownership from strategy to execution with measurable outcomes. Experience developing balanced product strategies and roadmaps. Strong analytical skills with the ability to leverage data for decision-making. Proven ability to lead and influence cross-functional teams effectively. Strong communication skills for articulating product vision and decisions. Benefits Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.