Senior Manager, Practice Operations & Provider Relations

Key Responsibilities

• Direct day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care delivery
• Develop and implement operational policies, procedures, and performance standards aligned with hospital objectives
• Oversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughput
• Monitor key performance indicators (KPIs) including volume, revenue cycle metrics, patient satisfaction, and quality outcomes
• Collaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursement
• Ensure regulatory compliance with CMS, Joint Commission, and state/federal requirements
• Serve as the primary point of contact for physicians and advanced practice providers within the hospital and surgical practice
• Foster strong provider relationships to support recruitment, onboarding, retention, and satisfaction
• Address provider concerns, workflow issues, and operational barriers in a timely and effective manner
• Partner with medical leadership to align clinical goals with operational strategy
• Coordinate provider meetings, communications, and performance feedback processes
• Act as a strategic liaison between operations and executive leadership (CEO, COO, CNO, CMO)
• Support execution of hospital-wide initiatives within the clinic and hospital settings
• Prepare executive-level reports, presentations, and operational analyses for leadership review
• Coordinate communication and follow-through on key directives from the C-suite
• Participate in strategic planning, service line development, and growth initiatives
• Identify opportunities for service line expansion, efficiency improvements, and market growth
• Support physician alignment strategies and integration of new providers or specialties
• Actively engage in Direct Marketing activities to enhance referral networks and community presence
• Lead or support special projects related to ambulatory growth, surgical services, and patient access
• Promote a culture of safety, quality, and patient-centered care
• Oversee implementation of quality improvement initiatives and monitor outcomes
• Ensure adherence to clinical and operational compliance standards
• Address patient concerns and improve overall patient experience metrics
• Supervise clinic management and administrative staff
• Provide coaching, performance management, and professional development
• Foster a collaborative, accountable, and high-performing team environment

Qualifications

• Master’s degree (MHA, MBA, MSN)
• Preferred: Relevant work experience in healthcare operations, ambulatory practice management, or related fields