Senior Manager, PMT-ES, Amazon Connect Customer

About the role

The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. This team is a great fit for you if:

• You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
• You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
• You’d like to be directly responsible for solving real customer problems.
• You are a passionate learner and are motivated to take on new challenges.
• You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

Key job responsibilities

• Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision

• Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered

• Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively

• Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set

• Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability

• Create buy-in for product vision and roadmap both internally and across key partners

• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goals

• Drive executive communications and alignment on strategy and vision

About the team

AWS is committed to creating a diverse and inclusive workplace. Here, you will find a culture of learning and being curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Basic Qualifications

• 5+ years of people management experience
• Bachelor's degree in Computer Science or a related field
• Experience in people management
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

• 8+ years of successful technology products work from ideation through launch experience
• Experience in successful technology product work from ideation through launch
• Experience delivering technology products or services in a high growth environment
• Experience shaping business strategy for technical products or services for large enterprises or partners
• Experience with cloud native technologies