Principal Product Manager, Tech, Amazon Connect

Key job responsibilities

• Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
• Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
• Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
• Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set
• Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.
• Create buy-in for product vision and roadmap both internally and across key partners
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal.
• Drive executive communications and alignment on strategy and vision.

About the team

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Basic Qualifications

• 7+ years of working as a Technical Product Manager experience
• 5+ years of technical (software development, network development, IT, other related) experience
• 5+ years leading AI product strategy
• 5+ years experience in the customer experience industry or B2B SaaS
• 5+ years experience with cloud technology

Preferred Qualifications

• Sharp analytical abilities, proven design skills, and a track record of delivery
• Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively
• Understand customer needs and align them to a long-term product vision
• Proven ability to influence a large organization effectively
• Strong track record of shaping business strategy for technical products or services for large Enterprises or partners