Senior Manager, Platform Software Engineering

About the role

Leads one or more platform teams; defines tactical and key strategic elements for middleware evolution serving multiple consumers. Accountable for performance, cost control, and reliability outcomes; escalations for distributed debugging and upgrade safety. Drives significant cross-team improvements to observability, SLOs, and resilience patterns. Engages stakeholders inside and outside the group; socializes migration plans and adoption playbooks.

Responsibilities

Platform Software Development

• Lead multiple platform teams to standardize middleware patterns and client libraries used by several consumer teams.
• Establish group-level guardrails for APIs/SDKs, deprecation strategies, and upgrade playbooks; track adoption and risk.
• Sponsor shared observability frameworks and capacity models across teams; review error-budget posture and corrective actions.

Software Development and Coding – Design, Testing, and Optimization

• Lead teams and provide technical recommendations and guidance in designing software solutions and identifying, analyzing and ensuring alignment with requirements.
• Manage the execution of processes to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.
• Lead code and/or functional reviews to drive improvements across a project.
• Lead and review teams to conduct debugging and troubleshooting to identify and fix software issues across multiple components or functional areas.
• Provide teams guidance to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.
• Utilize an analytic approach to conduct performance profiling and optimization of coding.
• Lead teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.
• Lead teams to implement API versioning, lifecycle, and interoperability strategies.

Software Architecture – Software System Structural Design

• Lead teams to design and develop software, systems, and services.
• Act as a role model to provide technical guidance and domain expertise in software architecture decisions and best practices.
• Lead teams to conduct periodic reviews and ensure adherence to architectural framework(s) and internal development practices and standards.
• Collaborate with cross-functional teams to align and build software architecture with business and/or customer goals and priorities in focus.
• Lead teams to implement performance optimization and scalability strategies in software design.
• Impact teams to conduct regular technology research and evaluation for architectural enhancements.

Issue/Defect Collaboration – Software Products Support

• Collaborate with stakeholders and external clients and/or partners to understand customer issues and align solutions.
• Lead team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues.
• Act as a role model for teams to advocate for customers' interests and suggest product enhancements based on feedback.
• Develop, modify, and execute policies to ensure customer satisfaction through timely resolution of issues and effective communication.
• Lead teams through processes for handling customer issues and/or defects handling and direct them to training opportunities as needed.
• Manage the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance – Security and Compliance

• Collaborate with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.
• Ensure clarity of teams' operational objectives for adherence to broad acceptance criteria.
• Implement moderately complex secure software development practices requiring information gathering and analysis to prevent security vulnerabilities.

Development Operations – System Maintenance

• Lead teams in performing periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Delegate assignments to teams to implement and evolve standard operating procedures (SOP) for development and for driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Planning & Execution

• Manage multiple medium- to large-scale projects or initiatives across teams, ensuring timelines, deliverables, and budgets when applicable are monitored and met.
• Provide direction to teams on project work, setting priorities, and aligning with business needs.
• Guide teams on adjusting plans to accommodate resource or timeline changes.

Collaboration & Partnership

• Drive cross-functional partnerships to align expectations and shared objectives across multiple teams.
• Coach team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success.
• Promote inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving

• Provide direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analyzing complex data and/or information to identify solutions.
• Review and provide insights into unresolved or critical issues, helping the team to identify potential solutions.

Continuous Learning

• Model engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning.
• Leverage feedback to drive personal and team skill improvements.
• Identify skill gaps across teams, and empower team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coach them to apply learnings to advance the organization.

Continuous Improvement

• Drive team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight.
• Guide team to adopt new ideas for alternative approaches and methods and encourage feedback for continued improvement.

Performance and Development

• Drive performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations.
• Discuss development goals with team members, share opportunities to facilitate career development, and ensure individual goals are aligned with broader organizational goals.
• Develop and manage talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.

Qualifications

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Pay

U.S. hiring range: $120,000 – $306,400 per year. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance