Senior Manager, Platform Software Engineering

About the role

We are seeking a Senior Manager (M3) to lead our OCI Incident Management team. This role is part of a globally distributed leadership structure that ensures rapid detection, triage, and mitigation of OCI service-impacting events. As a senior manager, you will provide strategic direction and operational oversight of our US-based regional team, with responsibility for minimizing downtime of OCI services and driving excellence in major incident response. You will lead, mentor, and develop high-performing teams, ensuring consistent application of best practices and alignment with OCI’s high standards for scalability, performance, and security.

This is a critical leadership role that interfaces with senior leaders across Oracle, collaborates effectively across organizational boundaries, and drives broad programs to continually improve OCI-wide service availability and operational maturity. Oracle Cloud is state-of-the-art and constantly evolving. When critical issues arise, our team will be among the first to respond, and your leadership will be essential to minimize customer impact and maintain our reputation for reliability.

Responsibilities

• Lead, mentor, and develop a high-performing regional incident response team, fostering a culture of ownership, collaboration, and continuous learning.
• Oversee and coordinate cross-functional teams during major OCI service incidents, ensuring swift resolution and clear executive communications.
• Drive adoption of best practices and automation to minimize downtime and improve incident response efficiency.
• Promote thorough documentation and leverage lessons learned to improve processes and prevent recurrence.
• Monitor service performance metrics, proactively identify risks, and guide teams to address systemic issues.
• Collaborate with engineering and product leaders to define operational requirements and shape technology roadmaps.
• Serve as the highest escalation point for complex or unresolved incidents, championing standards and excellence in incident management across the organization.
• Participate in an on-call rotation to provide support primarily during US business hours, with occasional requirements to provide support during weekends. Flexibility and responsiveness during these periods is expected to ensure business continuity.

Requirements

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with applicable immunization, occupational health mandates, and/or drug testing requirements.

Pay

Hiring range in USD: $120,000 - $306,400 per year. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect differing products, industries, and lines of business. Candidates are typically placed into the range based on these factors and internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees
  • Accrued Vacation: 13 days annually for the first three years of employment, increasing to 18 days annually for subsequent years (prorated for part-time employees working 20-34 hours per week; fewer than 20 hours per week are not eligible)
• 11 paid holidays
• Paid sick leave: 72 hours upon date of hire, refreshing each calendar year with a maximum carryover cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance