Senior Manager, Platform, Lifecycle, & Troubleshooting

Key Responsibilities

• Lead the Platform, Lifecycle & Troubleshooting team in resolving complex incidents and platform issues.
• Own server repurposing, migrations (e.g., OS/distribution upgrades), and deeper lifecycle management.
• Perform and guide advanced troubleshooting for RDMA links, GPU, storage, and server-side networking.
• Validate firmware choices and handle complex/ongoing firmware updates.
• Provide 24/7 on-call leadership and drive incident response improvements.
• Develop runbooks, automation, and self-healing processes to reduce toil and improve MTTR.
• Collaborate closely with Hardware and Onboarding teams on handoffs and mixed tickets.
• Partner with Engineering, Networking, and Solutions teams on technical escalations and improvements.
• Mentor senior engineers and build a high-performing team focused on root-cause analysis.
• Track key metrics (uptime, incident trends, migration success) and drive operational maturity.

Qualifications

• 8+ years of experience in Linux systems administration, platform engineering, or SRE-style operations in cloud or large-scale infrastructure environments.
• Deep expertise in troubleshooting GPU, storage, RDMA, and high-performance networking issues.
• Proven track record leading technical teams, including on-call rotations and complex migrations.
• Strong scripting/automation skills (Python, Bash, Ansible, etc.) and experience with monitoring tools.
• Excellent problem-solving, documentation, and cross-team communication abilities.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Pay

$120,000 - $140,000 Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

Schedule

Not specified

Benefits

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription
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